Benefits Call Center Representative

Conduent • Chesapeake, VA

1d • Remote

About The Position

As a Benefits Call Center Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.
About the Role:
Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefits inquiries
Provide professional written communication, including follow-up and resolution emails
Process member requests efficiently while adhering to compliance, quality, and service standards
Deliver a consistent, high-quality customer experience aligned with business expectations

Requirements

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have previous customer service and/or call center experience
• Ability to navigate and work across multiple systems and tools simultaneously
• Strong verbal and written communication skills
• Attention to detail
• Problem solving and critical thinking skills
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Responsibilities

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefits inquiries
• Provide professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent, high-quality customer experience aligned with business expectations

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED