Benefits Call Center Representative

Conduent HR Services, LLC

12d • $29,640 - $37,050 • Remote

About The Position

As a Benefits Call Center Representative, you’ll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You’ll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work.
Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller.

Requirements

• Previous call center experience with high-volume calls
• Experience with employer benefits- pension plans, 401(k), and retirement programs
• Keyboarding and MS Office proficiency
• Basic computer knowledge (command prompts, shortcuts, troubleshooting)
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively
• Ability to work independently with minimal supervision
• High school diploma or GED
• Successful background check & drug test (includes education and employment verification)
• Must be 18 years of age or older
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees