Benefits Coordinator

NinjaOne • Austin, TX

13d • Hybrid

About The Position

Join our growing People team as a Benefit Coordinator, where you’ll play a key role in delivering an exceptional employee experience through best-in-class benefits administration. This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about helping employees navigate their benefits with confidence, and enjoys building strong vendor relationships that keep programs running seamlessly. Reporting to the HR leadership team, you will own the day-to-day administration of our health, wellness, and 401(k) programs while serving as a trusted point of contact for employees across the organization. Your attention to detail, responsiveness, and service mindset will directly impact the overall employee experience.
Location – Hybrid in Austin (In office 3–4 days per week: Monday, Tuesday, & Thursday)

Requirements

• Associate degree preferred
• 3+ years of experience in Benefits Administration or Human Resources
• Exceptional verbal and written communication skills — you can explain complex benefits clearly and confidently
• Highly detail-oriented and organized, with the ability to work autonomously and manage competing priorities
• Strong proficiency in Microsoft Office Suite or comparable tools
• Service-driven mindset — employees trust you, and you take pride in delivering white-glove support
• Solutions-oriented problem solver who approaches challenges proactively
• Skilled at building productive relationships with vendors and internal stakeholders
• Comfortable operating in a fast-moving, growing organization
• You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams

Responsibilities

• Own and execute the benefits onboarding experience for new hires, including policy assignments, enrollment reviews, and ensuring accurate and timely setup
• Serve as the go-to resource for employees by answering benefit questions, guiding enrollments, and resolving issues quickly and effectively
• Partner with insurance providers, brokers, and benefit administrators to troubleshoot and resolve escalated concerns
• Support planning and execution of open enrollment, including communications, system setup, and employee education
• Maintain accurate benefit records, documentation, and compliance requirements
• Educate employees on plan options, changes, and best practices to help them make informed decisions
• Build and maintain strong vendor relationships to ensure high service standards and program success
• Participate in HR initiatives and projects that support our broader People strategy
• Other duties as needed

Benefits

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree