Benefits Coordinator

Great Day Improvements: A Family of Brands•Twinsburg, OH

16h

About The Position

As the Benefits Coordinator, will support the administration and technical execution of employee benefits programs. This role ensures accuracy of data, systems, and transactions while supporting employees and vendors. The role will work closely with the Benefits Manager and Director of Benefits to maintain operational accuracy, compliance, and service excellence.

Requirements

Bachelor's degree in human resources, business administration, or related field; professional certifications (e.g., CEBS, SHRM-CP/SCP) a plus.
2-5 years of experience in benefits administration
Hands-on experience configuring and administering benefits within ADP (Workforce Now or similar platform).
Strong technical aptitude with HRIS systems and data analysis.
Experience working with benefit carriers and vendor integrations.
Proficiency in Excel and reporting tools.
Strong attention to detail and problem-solving skills.
Strong understanding of benefits regulations and compliance requirements (ERISA, ACA, COBRA, ADA, FMLA, etc.).
Experience supporting multi-state or multi-entity organizations.
Knowledge of payroll processes related to benefits deductions.
Experience with file feeds, EDI transmissions, or system testing.
Familiarity with ACA reporting and compliance processes.
Excellent communication, organizational, and time management skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Detail-oriented with a commitment to accuracy and quality.
Ability to work effectively both independently and collaboratively within a team.

Responsibilities

Administer daily benefits operations including enrollments, life events, terminations, and eligibility updates.
Maintain accurate employee benefit records across HRIS and vendor platforms.
Review and reconcile benefit deductions, invoices, and carrier files.
Coordinate with payroll to ensure deductions align with plan elections.
Troubleshoot eligibility, enrollment, and file feed issues.
Maintain benefit plans, eligibility rules, and event processing within ADP or similar HRIS.
Support testing, validation, and implementation of system changes and updates.
Audit system data to ensure accuracy and compliance.
Assist with file feeds and integrations between HRIS and vendors (carriers, COBRA, FSA/HSA administrators, retirement vendors).
Assist with system setup, testing, and validation.
Assist in developing employee communications, guides, and FAQs.
Monitor enrollment activity and resolve participant issues.
Validate elections and carrier transmission files post-enrollment.
Support compliance with federal, state, and local benefits regulations (ACA, COBRA, HIPAA, ERISA, etc.).
Prepare reports and audits for internal stakeholders or vendors.
Maintain documentation and procedures for benefits processes.
Assist with annual filings, audits, and required notices.
Respond to employee benefit inquiries in a timely, professional manner.
Educate employees on plan options, enrollment processes, and system navigation.
Escalate complex issues to Benefits Manager or vendors as needed.