Benefits Implementation Supervisor

FrankCrum•Clearwater, FL

About The Position

We are excited to announce a full-time, Benefits Implementation Supervisor opportunity! In this role, you will have the opportunity to support the benefits department, sales, client success, and retention by leading and coordinating the setup of the benefits administration platform and ensuring the successful implementation of client’s employee benefits programs through our platform. Identifies learning paths and trains department team members on the benefits administration platform. Initiates and oversees the setup of new client’s information in the benefits system to ensure accuracy. Ensures quality control of error reporting generated through data transfers using API, EDI, and SFTP protocols. Reviews and collaborates with business stakeholders to resolve errors related to payroll deductions and benefits administration data transfers. Performs data cleansing, preparation, and visualization tasks to ensure data accuracy and identify trends. Conducts quality checks by cross-referencing internal reports and vendor-provided data to ensure accuracy. Ensures that data is structured and formatted to support complex processes and system integrations, enabling seamless data exchanges. Collaborates with internal teams (Benefits, Payroll, IT, and Product) and external vendors to resolve data discrepancies and enhance data quality. Proposes data visualizations to communicate trends, errors, and opportunities for process improvement to stakeholders. Designs and implements custom tools or processes to address unique operational challenges where existing solutions do not meet the needs of benefits administration or payroll environments. Supervises the analysis and implementation of process improvements based on data trends and error patterns. Proposes data-driven solutions to improve the accuracy and efficiency of the benefits implementation and administration process through the benefits administration platform. Conducts audits within the benefits system to ensure accurate account setups. Supports the leadership team regarding prospect assignments, systems data entry, report generation, and participant enrollment. Tracks the progress of assigned benefits implementations in HubSpot. Reviews and collaborates with the benefits implementation team on the implementation of client-sponsored plan renewals. Supervises the implementation of new groups and renewals with open market and client-sponsored carriers. Documents Standard Operating Procedures and training resources for the various workflows and responsibilities of the Benefits Implementation and Benefits Implementation Analyst team. Assists the Benefits Implementation and Operations teams by troubleshooting and resolving system and setup issues. #LI-AC1

Requirements

Knowledge of federal and state laws related to employee benefits and insurance, including the ACA, Section 125, COBRA, HIPAA, PPA, and ERISA.
Bachelor's degree in business administration or related degree is required.
Five (5) of experience with systems implementation and three (3) years of experience with Professional Employer Organizations (PEOs), employee benefits, or payroll organizations is preferred.

Nice To Haves

bSwift certification or actively working towards obtaining bSwift certification is preferred.

Responsibilities

Supports the benefits department, sales, client success, and retention by leading and coordinating the setup of the benefits administration platform and ensuring the successful implementation of client’s employee benefits programs through our platform.
Identifies learning paths and trains department team members on the benefits administration platform.
Initiates and oversees the setup of new client’s information in the benefits system to ensure accuracy.
Ensures quality control of error reporting generated through data transfers using API, EDI, and SFTP protocols.
Reviews and collaborates with business stakeholders to resolve errors related to payroll deductions and benefits administration data transfers.
Performs data cleansing, preparation, and visualization tasks to ensure data accuracy and identify trends.
Conducts quality checks by cross-referencing internal reports and vendor-provided data to ensure accuracy.
Ensures that data is structured and formatted to support complex processes and system integrations, enabling seamless data exchanges.
Collaborates with internal teams (Benefits, Payroll, IT, and Product) and external vendors to resolve data discrepancies and enhance data quality.
Proposes data visualizations to communicate trends, errors, and opportunities for process improvement to stakeholders.
Designs and implements custom tools or processes to address unique operational challenges where existing solutions do not meet the needs of benefits administration or payroll environments.
Supervises the analysis and implementation of process improvements based on data trends and error patterns.
Proposes data-driven solutions to improve the accuracy and efficiency of the benefits implementation and administration process through the benefits administration platform.
Conducts audits within the benefits system to ensure accurate account setups.
Supports the leadership team regarding prospect assignments, systems data entry, report generation, and participant enrollment.
Tracks the progress of assigned benefits implementations in HubSpot.
Reviews and collaborates with the benefits implementation team on the implementation of client-sponsored plan renewals.
Supervises the implementation of new groups and renewals with open market and client-sponsored carriers.
Documents Standard Operating Procedures and training resources for the various workflows and responsibilities of the Benefits Implementation and Benefits Implementation Analyst team.
Assists the Benefits Implementation and Operations teams by troubleshooting and resolving system and setup issues.

Benefits

Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Employee Assistance Program at no cost to the employee
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs