Multinational Benefits Implementation Manager

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. How you'll make an impact Establish and own efficient and robust process in the support of onboarding MBM’s Global Benefits Management and Global Retirement Oversight clients as well as some key or enterprise GRS clients. Leverage technology, and internal resources to ensure the process is thoroughly project managed and robust guidance is provided to the client on the status of the onboarding, MBM’s deliverables and their own commitments in achieving the desired end result. Collaborate with and engage US / UK MBM Sales team members and MBM subject matter experts as appropriate during the process, to manage the transition from sales to ongoing delivery in the most efficient and client friendly manner. Ensure the clients best interests are kept central to the process. Contribute to marketing collateral, to be used in the sales process, which clearly demonstrates the deliverables, KPI’s and ROI achieved through dedicated implementation support. Keep up to date with trends and best practices within multinational benefits to ensure knowledge available to the clients during the transition process. Support the sales process with contributions to RFP’s and client pitches specific to the implementation process (where appropriate). Track and report to the Business Unit Leader, with cc to producer and allocated client manager the implementations that are underway articulating capacity, challenges, areas for improvement, and successes. Contribute to trend/ gaps in Intellectual Property (IP), where relevant, from the implementation process for both sales and delivery team members; i.e. key asks from clients, improvements in service delivery amongst the GGN, unalignment in expectation versus delivery. Participate in regular team meetings – both sales and service to maintain connectivity on upcoming projects. Support adhoc needs in periods of low volume. Support the expansion of MBM sales through the domestic teams by leveraging their monthly Practice Area meetings, Quarterly Practice Area Newsletter, Practice Area internal roundtables and sales meetings. Enhance relationships with and promote recent wins with domestic benefits, financial, talent and GGB colleagues. Coordinate events that allow for training, networking and cross sell opportunities. Support fulfillment of the established CIF process for EB alliances. Support fulfillment of the MI dashboard.

Requirements

Excellent written and oral communication skills
Excellent project management skills
Strong people skills
Strong presentation skills
Strong analytical, organizational and problem solving skills
Must be independent, self-motivated and goal oriented
Proactive approach with attention to detail and proven ability to follow-through
Experience in employee benefits

Responsibilities

Establish and own efficient and robust process in the support of onboarding MBM’s Global Benefits Management and Global Retirement Oversight clients as well as some key or enterprise GRS clients.
Leverage technology, and internal resources to ensure the process is thoroughly project managed and robust guidance is provided to the client on the status of the onboarding, MBM’s deliverables and their own commitments in achieving the desired end result.
Collaborate with and engage US / UK MBM Sales team members and MBM subject matter experts as appropriate during the process, to manage the transition from sales to ongoing delivery in the most efficient and client friendly manner.
Ensure the clients best interests are kept central to the process.
Contribute to marketing collateral, to be used in the sales process, which clearly demonstrates the deliverables, KPI’s and ROI achieved through dedicated implementation support.
Keep up to date with trends and best practices within multinational benefits to ensure knowledge available to the clients during the transition process.
Support the sales process with contributions to RFP’s and client pitches specific to the implementation process (where appropriate).
Track and report to the Business Unit Leader, with cc to producer and allocated client manager the implementations that are underway articulating capacity, challenges, areas for improvement, and successes.
Contribute to trend/ gaps in Intellectual Property (IP), where relevant, from the implementation process for both sales and delivery team members; i.e. key asks from clients, improvements in service delivery amongst the GGN, unalignment in expectation versus delivery.
Participate in regular team meetings – both sales and service to maintain connectivity on upcoming projects.
Support adhoc needs in periods of low volume.
Support the expansion of MBM sales through the domestic teams by leveraging their monthly Practice Area meetings, Quarterly Practice Area Newsletter, Practice Area internal roundtables and sales meetings.
Enhance relationships with and promote recent wins with domestic benefits, financial, talent and GGB colleagues.
Coordinate events that allow for training, networking and cross sell opportunities.
Support fulfillment of the established CIF process for EB alliances.
Support fulfillment of the MI dashboard.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program