Benefits Representative II

Utah State University • Logan, UT

15h

About The Position

Utah State University is committed to creating a supportive and engaging workplace where employees can thrive. As part of the Human Resources team, you will help employees understand and navigate the benefits available to them throughout their time at USU. The Human Resources Benefits Representative supports the administration of the university’s benefits programs and serves as a resource for employees experiencing life events, enrolling in benefits, or simply looking for guidance. This role works closely with employees and benefits providers to ensure benefits processes run smoothly and records remain accurate and compliant with applicable regulations. Working in USU Human Resources also provides the opportunity to collaborate with a dedicated team, contribute to improving HR services and processes, and support a positive employee experience across the university community. The ideal candidate enjoys helping others and feels comfortable guiding employees through benefits programs and life event changes. This individual is organized, detail-oriented, and able to manage multiple processes while maintaining accuracy and confidentiality.

Requirements

• Three years of relevant experience; or an associate degree/business administration certificate plus one year of relevant experience.
• Ability to act professionally and empathetically when encountering customers who, at times, may be frustrated or upset.
• Ability to respond to requests and questions regarding personnel and payroll matters within identified parameters.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain the confidentiality of records and information.
• Ability to prepare routine administrative paperwork.
• Skilled in the use of personal computers and related software applications.
• Ability to analyze problems and develop creative solutions to complex human resource issues.
• Ability to work with great attention to detail.
• Ability to work on projects independently and as a part of a team.
• Ability to handle frequent interruptions while working on various projects.
• Routinely process highly confidential and sensitive personnel records in a professional and confidential manner.
• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” Document size may not exceed 10 MB.

Nice To Haves

• Experience with managing employer benefits
• Experience with FMLA
• Experience with Banner or HRIS systems
• Experience with HIPAA
• Strong organizational and case management skills

Responsibilities

• Benefits Administration (40%) Assists employees within assigned colleges with benefits enrollment and life event changes. Acts as the first point of contact for employees, providing general benefit information. Maintains accurate and up-to-date benefits records in the HRIS. Ensures compliance with federal, state, and local benefits regulations. Assists with the coordination of benefit orientations and makes presentations during the information sessions. Identifies and recommends opportunities to improve benefit program management, processes, and employee experience. Provides metrics and reports on benefits activity to HR leadership.
• FMLA & Disability Administration (30%) Educates employees on their rights and available benefits when they need to be away from work to care for themselves or an immediate family member. Provides required paperwork and determines eligibility for leave under the different university leave benefits. Coordinates with third-party disability administrator to ensure a smooth process for the employee. Manages timelines and compliance with certifications, recertifications, and claim submissions. Explains pay and benefit impacts and supports employees as they enter leave into timekeeping system. Supports the employee and department with returning to work to ensure a smooth transition.
• Solution Center Representative (20% of time) Responds to telephone calls, emails, and walk-in inquiries to provide assistance and information regarding general HR-related questions.
• Additional Duties (10% of time) Performs other administrative tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree