Beverage Server

Sonesta International Hotels Corporation • New Orleans, LA

15h • Onsite

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Beverage Server serves beverages to patrons seated at tables in bar or cocktail lounge. Job Description Key Job Functions Take beverage order and relays it to Bartender. Collect order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins. Compute bill and accepts payment. Take orders for and serves light meals and hors d'oeuvres. Request identification from customers when legal age is questioned. Remove empty or dirty glasses and bottles and returns them to the bar or kitchen. Maintain cleanliness of assigned station and work area Comply with service standards according to the Royal Sonesta Hotel Beverage Manual. Build solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone

Requirements

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Appropriate professional appearance and demeanor.
• Louisiana Responsible Vendors Certification.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Prior experience with MICROS a plus.

Responsibilities

• Take beverage order and relays it to Bartender.
• Collect order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins.
• Compute bill and accepts payment.
• Take orders for and serves light meals and hors d'oeuvres.
• Request identification from customers when legal age is questioned.
• Remove empty or dirty glasses and bottles and returns them to the bar or kitchen.
• Maintain cleanliness of assigned station and work area
• Comply with service standards according to the Royal Sonesta Hotel Beverage Manual.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned.
• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone

Benefits

• Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
• We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
• Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.
• Incomplete applications received will not be considered.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED