BHA Front of House Manager

Theodore Roosevelt Medora Foundation • Medora, ND

8h

About The Position

The Amphitheatre Front of House Manager will have the primary responsibility of training, scheduling and supervising all Medora Musical front of house staff. They will also ensure excellent customer service and safety while resolving guest problems at the Burning Hills Amphitheatre (BHA).

Requirements

• Excellent verbal communication skill
• Provide consistent, excellent customer service
• Reliable, on time, and ready for every shift
• Ability to stand and move for extended periods of time.
• Must be willing to wear a headset, and respond quickly if needed.
• Previous theater front of house experience required.
• Must be able to operate POS system, or willing to learn
• Must possess math skills sufficient to make changes for customers quickly and accurately
• Must be fluent in English, bilingual a plus.

Nice To Haves

• Previous Guest Service Experience preferred

Responsibilities

• Schedule and supervise staff for all front of house positions at the BHA
• Account for all hours reported on time sheets for front of house employees and ensure accuracy to submit to TRMF accounting staff for payroll.
• Ensure excellent customer service and customer safety with all guests at the BHA
• Assist the Director of Volunteer Programs with assigning volunteers and training them on their nightly duties
• Know the placement of all emergency equipment in case of emergency
• Be familiar with BHA safety procedures and protocols
• Maintain inventory on necessary equipment and supplies
• Train and supervise all theater operations staff, as well as nightly volunteers.

Benefits

• Competitive wages with great opportunities for overtime work
• Affordable company provided housing on-site
• Employee meals provided at low cost in employee dining room
• Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees