Bi-Lingual Customer Service Representative/Greeter
About The Position
Toyota of Easley We are looking for a high-energy, positive individual who truly enjoys working with people. If you love interacting with the public and take pride in making others feel welcome, this could be the perfect role for you. In this position, you will be the first point of contact for our service customers. Your job is to create an exceptional first impression and make every guest feel comfortable and valued from the moment they arrive. About the Company Toyota of Easley is a trusted automotive dealership located in Easley, SC, committed to providing exceptional customer service and a welcoming atmosphere for all our guests. Join our team and be part of a company that values professionalism, friendliness, and dedication to customer satisfaction. At Toyota of Easley, we are more than just a dealership. We are a family-oriented team dedicated to creating a positive environment. Our culture is important to us. We believe in giving exceptional service to our valued customers. We are committed to providing the best guest experiences and establishing life-long relationships with our customers. WHAT WE OFFER Opportunity for internal promotion and career growth with the company Paid training provided. 5-day work week with no Sundays. Up to 3 weeks of paid vacation $25,000 company-paid life insurance policy. Employee purchase and service discounts. 401K Plan Options with company match. Full benefits include voluntary short and long-term disability, dental, health, and vision insurance options.
Requirements
- A naturally friendly, outgoing personality
- Someone who enjoys interacting with the public
- Strong customer service mindset
- Professional appearance and attitude
- Reliability and punctuality
- Must be fully bi-lingual in Spanish.
- Professional / respectable appearance.
- Good verbal and written communication skills.
- Able to handle objections over the phone.
- Time management, prioritization skills, and the ability to multi-task are required.
- Self-motivated and goal-oriented.
- Must be willing to submit to a drug screen before employment.
- Must have a clean & valid driver’s license.
- Must have a great attitude and want to work within a team.
Nice To Haves
- Proficient with Microsoft Word, Excel, and Outlook preferred.
Responsibilities
- Greet every service customer as they arrive at the dealership
- Welcome customers at their vehicle with a friendly, professional attitude
- Ensure customers feel comfortable, appreciated, and at home from the very first moment
- Direct customers to the appropriate service advisor
- Maintain a positive, upbeat presence throughout the day
- Responsible for making outbound and follow-up calls to recent service department customers.
- Oversee customer relations databases for communication opportunities with customers.
- Educate yourself on the latest service & product offerings, including pricing.
- Schedule appointments over the phone with new and returning customers.
- Be available to respond to email inquiries in a professional, well-spoken manner.
- Prepared to interact with customers via phone calls and/or email daily.
- Direct customers to product information resources, including those available on the Internet.
- Must be able to communicate effectively with all departments.
Benefits
- Opportunity to work in a dynamic and welcoming environment
- Opportunity for internal promotion and career growth with the company
- Paid training provided.
- 5-day work week with no Sundays.
- Up to 3 weeks of paid vacation
- $25,000 company-paid life insurance policy.
- Employee purchase and service discounts.
- 401K Plan Options with company match.
- Full benefits include voluntary short and long-term disability, dental, health, and vision insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
