Bi-lingual Customer Service Representative

SRS Distribution•New Braunfels, TX

2d•Onsite

About The Position

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

Requirements

Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented, safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
Valid driver’s license, clean driving record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution
A high school diploma or equivalent is required.

Nice To Haves

Proven sales and customer support experience.
Strong communication, presentation, and active listening skills.
Skilled in multitasking, prioritization, and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Bilingual (English/Spanish) preferred, other languages a plus.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.
Valid driver’s license, clean record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.
Associate's or bachelor's degree in communications or business management.

Responsibilities

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
Provides product information, resolves issues efficiently, and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.