About The Position
ModSquad is seeking experienced bilingual Customer Service Representatives to join our fully remote team. We’re looking for individuals who thrive on solving complex customer inquiries related to property taxes and enjoy helping people better understand their assessments and appeal options. As a member of this team, you’ll support customers by phone and email, answering questions about property tax assessments, appeals, and arbitrations in English and Spanish. You’ll help guide customers through the process of lowering their property tax rates by providing clear, accurate, and empathetic support.
Requirements
- Friendly, helpful, and upbeat communication style.
- Strong problem-solving and critical thinking abilities.
- Excellent organizational and multitasking skills in a fast-paced environment.
- Exceptional grammar and written communication skills.
- Bilingual in English and Spanish.
- Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia or Tahoe
- Willingness to install ModSquad security systems on computer and mobile phone
- Stable broadband internet (50 Mbps or higher)
- 8 GB RAM or greater
Nice To Haves
- Prior experience with property taxes is a plus.
- Dual monitors highly recommended
Responsibilities
- Respond to customer inquiries through phone and email in a professional, timely manner.
- Actively listen and communicate with empathy to ensure customers feel heard and understood.
- Provide accurate, detailed, and timely resolutions to customer questions.
- Escalate issues appropriately when necessary.
- Stay informed about task updates and policy changes to maintain accuracy.
- Meet and maintain established performance metrics.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
