About The Position
ModSquad is seeking experienced, customer-focused Customer Service Representatives to join our fully remote team. We’re looking for individuals who enjoy navigating complex inquiries and helping customers clearly understand property tax assessments, appeal options, and related processes. This is a temporary opportunity anticipated to begin in March 2026 and conclude in August 2026. As a member of this team, you will support customers via phone and email, responding to questions about tax assessments, appeals, and arbitrations. You will guide customers through the steps involved in reviewing and potentially lowering their property tax rates, providing clear, accurate information and maintaining a professional, empathetic approach throughout each interaction. Collaboration is essential. You’ll partner closely with team members to research cases, clarify details, and ensure customers receive timely, well-informed responses. Please note: This opportunity is not open to candidates who are located outside of the United States.
Requirements
- Friendly, helpful, and upbeat communication style.
- Strong problem-solving and critical thinking abilities.
- Excellent organizational and multitasking skills in a fast-paced environment.
- Exceptional grammar and written communication skills.
- Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe
- Willingness to install ModSquad security systems on computer and mobile phone
- Minimum 50 Mbps internet speed (wired ethernet connection is required)
- 8 GB RAM or greater
- Self-schedule a minimum of 20 hours per week
- Minimum 90-day commitment (as needed)
Nice To Haves
- Prior experience with property taxes is a plus.
- Dual monitors highly recommended
Responsibilities
- Respond to customer inquiries through phone and email in a professional, timely manner.
- Actively listen and communicate with empathy to ensure customers feel heard and understood.
- Provide accurate, detailed, and timely resolutions to customer questions.
- Escalate issues appropriately when necessary.
- Stay informed about task updates and policy changes to maintain accuracy.
- Meet and maintain established performance metrics.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
