Bilingual Front Office Clerk - Float (East Region)

Legacy Community Health•Houston, TX

15d•Onsite

About The Position

Are you ready to pioneer the front lines of patient interaction and transform the healthcare journey with cutting-edge efficiency and warmth? As a Bilingual Front Office Clerk Float at Legacy Community Health, you will be at the forefront of our clinics, integrating technology and innovation to enhance every patient encounter. Role highlights: Be the game-changer of first impressions, revolutionizing patient engagement! Dynamic work environment: Float across our strategic clinic locations, fostering agility and adaptability! Community impact: Your role is a breakthrough in cultivating strong patient-provider bonds! Growth trajectory: Embark on a futuristic path of professional advancement in healthcare! Innovative team spirit: Collaborate with a team that embraces digital transformation and continuous improvement!

Requirements

Exceptional multitasking abilities to manage digital communication systems and patient interactions.
Proficiency in data-entry with a focus on precision and efficiency.
Experience with multi-line phone or modern switchboard technology.
Bilingual proficiency in English and Spanish, enhancing communication and inclusivity.
High school diploma or equivalent educational background.
Professional phone demeanor with a focus on digital communication etiquette.
Eagerness to learn and adapt to new technologies and healthcare practices.
Basic skills in math and data organization, pivotal for tech-driven filing systems.

Responsibilities

Leverage technology to seamlessly manage and route incoming calls.
Utilize digital systems to ensure smooth and efficient client intake and notification processes.
Employ data-driven methods to accurately log and manage patient information.
Coordinate volunteers using agile methodologies to enhance community collaboration.
Adhere to innovative appointment scheduling and cash handling procedures.
Maintain a welcoming and high-tech lobby environment.
Process lab results efficiently and contribute to continuous performance improvement.
Promote a culture of respect and innovation in all patient interactions.
Ensure a safe patient environment through data analytics and proactive measures.
Collaborate with the team to achieve strategic department goals using agile techniques.