Bilingual Housing Counselor

UNITED COMMUNITY CENTER • Milwaukee, WI

12d • Onsite

About The Position

The United Community Center is seeking a Bilingual Housing Counselor for our Neighborhood Development Department to help Milwaukee area residents in the areas of home buying, home improvement, and mortgage counseling to increase home ownership. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist area residents in home buying efforts through financial and mortgage counseling to improve property condition, increase personal home ownership in the community, and reduce absentee landlord rental units. Investigates area residents’ concerns and complaints and aids through referrals or personal contact with city or county agencies. Establish a strong working relationship with banks and mortgage institutions to provide services to area residents. Must help plan, organize, and facilitate seminars on issues of finance, mortgage, home improvement, etc. Cooperate with local law enforcement to establish a good line of communication, support, and work together in community neighborhood watch programs. Keep track of information needed for funding sources and ensure accurate reports and information are provided on a timely basis. Serve on community development program committees, task forces, workgroups, and oversee the agency’s participation in community development and improvement initiatives and activities. Perform other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates basic computer knowledge, Basic knowledge of excel, Word, and Google Drive. Handle sensitive information in a confidential manner. Reply to email, telephone, or face-to-face inquiries. Attention to detail and problem-solving skills. Demonstrate the ability to address criticism appropriately and develop constructive outcomes. Demonstrates phone etiquette. Demonstrate sustained effort and enthusiasm in the quality and quantity of work. Demonstrate the ability to establish and maintain positive, effective working relationships with staff, and the community. Demonstrate effective time management, organizational skills, and prioritization of work to meet the needs of staff, students, and teachers. Demonstrate the ability to follow and communicate effectively, both orally and in writing. Demonstrate initiative, flexibility, and the ability to work independently. Demonstrate the ability to listen to others and remain receptive to new ideas. Demonstrate excellent human relations and interpersonal skills.

Requirements

• Good customer service, follow through, attention to detail, and good with numbers.
• Basic computer skills and familiarity with Microsoft Office are necessary.
• The individual must be able to perform each essential duty satisfactorily
• Bachelor’s Degree from a four-year college or university with a background in Marketing or Finance, or at least 5 years of experience in the areas of banking, mortgages, finance, or home buying.
• Must be bilingual in Spanish – be able to speak, write, and read in Spanish.
• Demonstrates basic computer knowledge
• Basic knowledge of excel, Word, and Google Drive.
• Handle sensitive information in a confidential manner.
• Reply to email, telephone, or face-to-face inquiries.
• Attention to detail and problem-solving skills.
• Demonstrate the ability to address criticism appropriately and develop constructive outcomes.
• Demonstrates phone etiquette.
• Demonstrate sustained effort and enthusiasm in the quality and quantity of work.
• Demonstrate the ability to establish and maintain positive, effective working relationships with staff, and the community.
• Demonstrate effective time management, organizational skills, and prioritization of work to meet the needs of staff, students, and teachers.
• Demonstrate the ability to follow and communicate effectively, both orally and in writing.
• Demonstrate initiative, flexibility, and the ability to work independently.
• Demonstrate the ability to listen to others and remain receptive to new ideas.
• Demonstrate excellent human relations and interpersonal skills.

Responsibilities

• Assist area residents in home buying efforts through financial and mortgage counseling to improve property condition, increase personal home ownership in the community, and reduce absentee landlord rental units.
• Investigates area residents’ concerns and complaints and aids through referrals or personal contact with city or county agencies.
• Establish a strong working relationship with banks and mortgage institutions to provide services to area residents.
• Must help plan, organize, and facilitate seminars on issues of finance, mortgage, home improvement, etc.
• Cooperate with local law enforcement to establish a good line of communication, support, and work together in community neighborhood watch programs.
• Keep track of information needed for funding sources and ensure accurate reports and information are provided on a timely basis.
• Serve on community development program committees, task forces, workgroups, and oversee the agency’s participation in community development and improvement initiatives and activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level