Bilingual Intake Specialist

Acenda Integrated Health•Glassboro, NJ

55d•$21

About The Position

Acenda Integrated Health provides 100+ behavioral health programs, including mental health services, crisis care, substance use recovery, family therapy, maternal and pediatric support, and residential programs across New Jersey. Our team enjoys competitive benefits, work-life balance, professional development, and team engaging events. Acenda is recognized as a multi-year Top Workplace by USA Today and The Inquirer and a Top Workplace Culture award winner for Work-Life Balance as well as Joint Commission accredited and certified by MHCA and the New Jersey Alliance for Children, Youth, and Families. This Intake Specialist participates in program and department initiatives to support overall program reach and impact. The position ensures high program performance by managing incoming referrals, assessments, and inquiries, while triaging calls and streamlining requests with a strong focus on exceptional customer service. The incumbent schedules appointments, prioritizes client needs based on urgency, and connects individuals with appropriate community resources. As an integrated health organization, Acenda values the use of evidence-based practice or EBP's. Connecting NJ is a network of partners and agencies in New Jersey dedicated to helping families thrive, especially those with new and growing families. It acts as a single point-of-entry system for various resources across state government, streamlining referrals and support for prenatal care, community agencies, and family well-being.

Requirements

Bachelor's level practitioner or high school graduate with 3 or more years of experience with children, families, and community partnerships
Electronic Health Record experience preferred.
Exceptional computer skills.
Must be able to schedule appointments via phone and contact center systems.
Must have and maintain a valid driver's license with an acceptable driving record
Must be able to exercise independent thinking and good judgment under all circumstances.
Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.
Bilingual in English/Spanish required

Nice To Haves

Electronic Health Record experience preferred.

Responsibilities

Participates in all program and department initiatives to support overall program reach
Ensure high performance of programs and management of incoming program referrals, assessments, and inquiries.
Works to triage calls, and streamline requests while providing the highest level of customer service.
Will manage scheduling appointments, prioritizing a client's needs according to urgency, and provide community resources