Bilingual Intake Specialist (Remote)

Sentrex Health Solutions

25d • Remote

About The Position

A proudly Canadian company, Sentrex Health Solutions is a fully integrated
specialty distributor and patient support provider for pharmaceutical
manufacturers, physicians, and their patients. We provide innovative solutions
focused on ensuring patients have access and the support they need to maximize
their treatment outcomes. We do this through strategic distribution models and
patient support programs that are backed by powerful, integrated technology, a
dedicated in-house creative agency, and experienced, cross-functional teams. Our
core capabilities include
Specialty Pharmacy Services, Customized Solutions for
Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic
Creative Services as well as HCP & Clinic Services.

The Bilingual Intake Specialist
is responsible for providing administrative and
clerical support and managing all aspects of the office administrative
activities.

Requirements

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

Nice To Haves

• Experience working with Patient Support Programs is an asset

Responsibilities

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additional duties as assigned by the manager.

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED