Bilingual IT Desktop Technician (Dallas, TX) - Austin Industries

Austin Bridge & Road • Dallas, TX

1d • Onsite

About The Position

Austin Industries is one of the nation’s largest, most diversified U.S.-based
construction companies. With more than 7,000 employee-owners, Austin Industries
provides nearly every type of civil, commercial and industrial construction
services through the expertise of our operating companies: Austin Bridge & Road,
Austin Commercial and Austin Industrial.

Austin Industries
has an outstanding opportunity for a Bilingual IT Desktop
Technician
at our corporate headquarters in
Dallas, Texas. The IT Desktop
Technician will provide general and escalated support to all Employee-Owners at
all headquarters, offices, and jobsites of all Austin operating companies.
They’ll focus on coordination, installation and implementation of all IT
hardware and software including but not limited to, laptops, desktops, tablets,
iPads, docking stations, monitors, audio/video equipment, phones, and wireless
devices.
The role reports 100% onsite and must be bilingual in Spanish.

Requirements

• An associate degree in computer technology, information systems, or related field preferred but not required
• 2+ years of experience in computer technology support or related area
• Knowledge of commonly-used concepts, practices, and procedures within field
• Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
• Ability to work in a fast-paced, deadline driven environment
• Bilingual in Spanish required
• Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule
• Be available to travel to jobsites at least once every quarter
• Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

• Azure Fundamentals Certificate preferred

Responsibilities

• Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration
• Recognize, diagnose, and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues
• Responds to telephone calls, emails and ticket requests for technical support
• Software and hardware installations, updates and troubleshooting
• Audio/video conference setup and support
• Printer/scanner setup and support
• Document, track and monitor the problems to ensure a timely resolution
• Assist Asset department with imaging of new and upgraded equipment
• Track, document recurring problems, and recommend corrective actions to the appropriate IT team
• Other duties as assigned

Benefits

• We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan.
• We are proud to be a 100% Employee-Owned Company (ESOP)!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees