IT Support Technician, Dallas, TX

Excis Compliance ltd • Dallas, TX

2d • Onsite

About The Position

We are seeking enthusiastic, dynamic, and highly motivated IT Support Technicians to support international broadcasting studios operating from the International Broadcast Centre (IBC) in Dallas, Texas, during a major global sporting event.

This role is critical to ensuring the continuous, 24/7 operation of broadcast and media technology used by international rights holders, production teams, and technical partners. You will be part of a dedicated on-site IT team providing round-the-clock support on a rotating 3-shift rota. This is an exceptional opportunity to work at the heart of global broadcast operations, supporting mission-critical technology in a high-profile, fast-paced environment.

Requirements

• Proven experience in IT support / desktop support / field engineering.
• Strong technical knowledge of Windows OS (Windows 10/11), hardware troubleshooting, and basic networking.
• Hands-on experience supporting Lenovo or equivalent enterprise hardware is preferred.
• Experience working in media, broadcast, live events, or 24/7 operational environments is highly desirable.
• Ability to troubleshoot and resolve issues quickly under extreme pressure.
• Strong communication skills and a dedicated service-oriented mindset.
• Comfortable working in high-pressure, always-on environments.
• Willingness and ability to work a rotating 24/7 shift pattern, including nights and weekends.
• Legal right to work in the United States.
• Ability to work on-site in Dallas, Texas, for the full contract period (1 March – end of July 2026).
• Full availability for 24/7 shift work throughout the entire contract duration.

Nice To Haves

• Hands-on experience supporting Lenovo or equivalent enterprise hardware is preferred.
• Experience working in media, broadcast, live events, or 24/7 operational environments is highly desirable.
• Previous experience supporting large events, broadcast centers, or global deployments is a strong advantage.

Responsibilities

• Provide on-site IT support within the International Broadcast Centre (IBC) for Lenovo hardware and associated technologies.
• Support international broadcasting studios, production teams, and technical staff.
• Install, configure, and support laptops, desktops, monitors, printers, and peripherals.
• Perform rapid break/fix troubleshooting in time-critical broadcast environments.
• Provide immediate incident response to minimize disruption to live and recorded broadcasts.
• Follow defined incident, escalation, and change management procedures.
• Work closely with broadcast engineers, media operations teams, and vendors.
• Support pre-broadcast preparation, live broadcast operations, and post-event activities.
• Maintain detailed incident documentation and shift handover notes.
• Deliver professional, calm, and customer-focused support at all times.

Benefits

• A competitive, shift-based hourly rate.
• The opportunity to work at the International Broadcast Centre of a major global sporting event.
• Hands-on experience supporting international broadcasters and live production environments.
• Exposure to 24/7 broadcast operations and cutting-edge media technology.
• A unique and highly prestigious addition to your CV and professional portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed