Billing Analyst
About The Position
Job Summary Works daily to ensure accurate billing to customers for Intermodal terminal activities and other charges as needed. Maintains billing profiles in Intermodal Terminal Billing system for automated billing functions. Partners with Operations, Sales, Customer Solutions and external customers to resolve urgent issues. Provides subject matter expertise, training, and analytical support to improve business processes and overall departmental effectiveness. Collaborates with Billing and Collections to streamline workflows and support team objectives. Primary Activities and Responsibilities Resolve complex billing and Intermodal Terminal Billing (ITB) system issues Support core billing transaction processes, including credit card payments Create ad hoc billings to ensure complete revenue and expense recovery Analyze data and business processes to identify and implement improvements Provide training and subject matter expert support for terminal billing Perform additional miscellaneous duties as assigned
Requirements
- Bachelor's Degree/4-year Degree
- 1 or more years of experience in Accounting, Business, Finance or rail Customer Service.
- High School Diploma or GED
- 6 or more years of experience in Billing, Receivables, Accounting, Operations, Customer Service, or related railroad roles
- Strong understanding of billing processes and rail operations
- Excellent interpersonal and communication skills
- Analytical, results-oriented, and detail-focused
- Ability to synthesize complex information and develop practical solutions
- Effective time management and organizational skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong independent judgment and problem-solving capabilities
Nice To Haves
- Bachelor's Degree/4-year Degree
- 2 or more years of experience in Billing, Receivables, Accounting, Operations, Customer Service, Business, Finance, or related railroad roles
Responsibilities
- Resolve complex billing and Intermodal Terminal Billing (ITB) system issues
- Support core billing transaction processes, including credit card payments
- Create ad hoc billings to ensure complete revenue and expense recovery
- Analyze data and business processes to identify and implement improvements
- Provide training and subject matter expert support for terminal billing
- Perform additional miscellaneous duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
