Billing Analyst

CSX Transportation • Jacksonville, FL

1d

About The Position

Works daily to ensure accurate billing to customers for Intermodal terminal
activities and other charges as needed. Maintains billing profiles in Intermodal
Terminal Billing system for automated billing functions. Partners with
Operations, Sales, Customer Solutions and external customers to resolve urgent
issues. Provides subject matter expertise, training, and analytical support to
improve business processes and overall departmental effectiveness. Collaborates
with Billing and Collections to streamline workflows and support team
objectives.

Requirements

• Bachelor's Degree/4-year Degree
• 1 or more years of experience in Accounting, Business, Finance or rail Customer Service.
• High School Diploma or GED
• 6 or more years of experience in Billing, Receivables, Accounting, Operations, Customer Service, or related railroad roles
• Strong understanding of billing processes and rail operations
• Excellent interpersonal and communication skills
• Analytical, results-oriented, and detail-focused
• Ability to synthesize complex information and develop practical solutions
• Effective time management and organizational skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong independent judgment and problem-solving capabilities

Nice To Haves

• Bachelor's Degree/4-year Degree
• 2 or more years of experience in Billing, Receivables, Accounting, Operations, Customer Service, Business, Finance, or related railroad roles

Responsibilities

• Resolve complex billing and Intermodal Terminal Billing (ITB) system issues
• Support core billing transaction processes, including credit card payments
• Create ad hoc billings to ensure complete revenue and expense recovery
• Analyze data and business processes to identify and implement improvements
• Provide training and subject matter expert support for terminal billing
• Perform additional miscellaneous duties as assigned

Benefits

• At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level