Billing and Collections Team Lead

Action Resources•Birmingham, AL

21h

About The Position

The Billing & Collections Team Lead is responsible for overseeing the daily operations of the billing and accounts receivable collections functions within a transportation environment. This role ensures timely and accurate invoicing of freight and logistics services, monitors customer payment activity, and leads the collections process to maintain healthy cash flow and minimize aged receivables. The Team Lead supervises billing and collections staff, supports process improvements, and works closely with operations, customer service, and accounting teams to resolve billing discrepancies and customer payment issues.

Requirements

5 - 7+ years of experience in billing, accounts receivable, or collections.
2+ years of supervisory or team lead experience preferred.
Strong desire to implement and execute process improvements.
Must have proven ability with MS Excel.
Excellent communication and negotiation skills.
Must be able to multi-task and have superior organizational and analytical skills.
Attention to detail and accuracy critical while maintaining and meeting deadlines.
High energy, enthusiasm, and a positive attitude to the team.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.

Responsibilities

Work daily with the Billing/Collection team assisting and directing to ensure all billing and portal billing have been completed with accuracy.
Ensure billing accuracy by verifying rates, accessorial charges, fuel surcharges, and contract terms.
Work closely with dispatch, operations, and customer service teams to resolve billing discrepancies.
Assist with complex billing issues and customer disputes.
Identify issues causing billing delays and/or errors and make recommendations for process improvement.
Coordinate with sales and account managers regarding customer billing agreements and payment terms.
Provided reporting to assist Director Revenue Cycle with weekly BBC reporting.
Lead the collections process for outstanding invoices and maintain regular communication with customers regarding overdue balances.
Monitor accounts receivable aging and prioritize collection activities based on risk and delinquency.
Assist with workload management and process improvements within the AR team.
Identify opportunities to improve billing efficiency, accuracy, and collections performance.
Ensure compliance with company policies, customer contracts, and accounting standards.
Support month-end and year-end close activities related to accounts receivable.
Interacts and communicates with fellow employees and customers in an accurate, courteous, and professional manner in person, by email, and by telephone