Treasurer's Office - Billing and Special Programs Coordinator

Arlington County VA•Arlington, VA

7d•Onsite

About The Position

The Arlington County Treasurer’s Office is accepting applications for the following employment opportunity: Treasury Program Specialist II – Billing and Special Programs Coordinator. This is a full-time position in the Operations Division of the Treasurer’s Office. The employee performs highly responsible administrative support duties and supervises billing and other special programs in the Operations Division. Responsibilities Major Job Duties: Coordinating all aspects of mailing operations related to tax billing, including annual billing cycles as well as day-to-day correspondence; Serving as the main point of contact with print vendors and the U.S. Postal Service, managing the review and reconciliation of related invoices; Communicating with mortgage lenders, tax-service providers, and leasing companies to facilitate billing and payment processing; Coordinating with other county departments to support accurate tax account billing, processing assessment and adjustment information received with precision and accuracy; Managing payment processing operations and related system activities across various payment methods; Providing in-person, over-the-phone, or written customer service to Arlington taxpayers in a high-volume environment; and Assisting management with other duties as required. The ideal candidate will possess effective verbal and written communication skills, coachability, sensitivity, self-motivation, time-management skills, empathy for customers, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. This position requires the ability to multitask and alternate between in-person counter duties and back-office desk duties as needed. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for customer needs. The candidate must be capable of providing technical assistance to staff and customers on difficult or unusual system problems.

Requirements

Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent
Significant experience in performing responsible administrative support activities; experience in programs similar to those in the Treasurer's Office is preferred
Additional education may be substituted for experience

Nice To Haves

Experience in one or more of the following: Working directly with the public and explaining policies and regulations to customers, preferably in a setting similar to that of the Treasurer’s Office
Strong technical proficiency using Microsoft Office Suite, especially MS Excel
Providing technical assistance to staff and customers on difficult or unusual system problems

Responsibilities

Coordinating all aspects of mailing operations related to tax billing, including annual billing cycles as well as day-to-day correspondence
Serving as the main point of contact with print vendors and the U.S. Postal Service, managing the review and reconciliation of related invoices
Communicating with mortgage lenders, tax-service providers, and leasing companies to facilitate billing and payment processing
Coordinating with other county departments to support accurate tax account billing, processing assessment and adjustment information received with precision and accuracy
Managing payment processing operations and related system activities across various payment methods
Providing in-person, over-the-phone, or written customer service to Arlington taxpayers in a high-volume environment
Assisting management with other duties as required