Billing Clerk

Benchmark Human Services•Fort Wayne, IN

About The Position

Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves. Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country. We are hiring a Billing Clerk that will be responsible for the accurate preparation, submission, and follow-up of Medicaid and third-party claims to ensure timely reimbursement and compliance with state and federal regulations.

Requirements

Strong Excel skills (sorting/filtering, VLOOKUP, pivot tables preferred).
High level of accuracy, attention to detail, and organizational ability.
Strong communication skills and customer service orientation.
Ability to manage multiple deadlines
High school diploma or equivalent required

Nice To Haves

associate degree in accounting or business preferred.
1–4 years of experience in billing, Medicaid/Managed Care Organizations (MCOs) preferred.

Responsibilities

Generate, review, and distribute Medicaid and third-party payer invoices in accordance with contract terms, billing schedules, and internal policies.
Verify accuracy of billing data, supporting documentation, pricing, and customer information.
Research and resolve denied, rejected, and/or unpaid claims in a timely manner.
Process adjustments, credit memos, and rebill as needed.
Maintain billing logs, invoice files, and audit-ready documentation.
Collaborate with internal teams to clarify billing issues or obtain missing information.
Assist with AR aging reviews and customer follow-up as needed.
Maintain organized records for billing and cash application processes.
Support internal and external audit requests.
Participate in process improvements, SOP updates, and system enhancements.
Back up others in the department as necessary.