Billing Coordinator

Hill York Services Corporation, LLC•Hollywood, FL

1d•Onsite

About The Position

Hill York seeks a detail-driven and proactive Billing Coordinator to join our dynamic team! In this role, you’ll be at the center of our operations, ensuring accurate and timely billing for a variety of service work. You’ll work with multiple billing portals and applications, collaborate across departments, and make a direct impact on profitability by identifying opportunities to improve margins and streamline processes. If you thrive in a fast-paced environment, love problem-solving, and take pride in precision, this is your chance to play a key role in delivering exceptional service and driving business success.

Requirements

Ability to work 100% on-site in the office to ensure direct collaboration with service teams and timely resolution of billing issues.
Minimum of 1 year of Billing Experience.
High school diploma or equivalent.
Exceptional attention to detail and commitment to accuracy.
Strong initiative and self‑motivation, proactively completing tasks without the need for follow‑up from management.
Ability to work independently while meeting strict deadlines.
Strong communication skills for effective interaction with internal teams and external customers.
Proficiency in Microsoft Suite (including basic level excel).

Nice To Haves

Prior HVAC knowledge a plus.

Responsibilities

Ensure accuracy on all invoices by validating labor, material, refrigerant, and miscellaneous charges, verifying quoted margins, confirming the correct service order type, and ensuring a purchase order is in place when applicable.
Confirm all costs are on the work order prior to billing and ensure materials show as received in the system.
Complete billing within a 48-hour turnaround cycle and monitor items marked ‘ready for bill’ to ensure timely processing.
Ensure compliance with all customer-specific billing requirements including invoice formatting, line items, charges, and additional documentation; maintain an up-to-date record of these requirements.
Prepare and submit daily invoice batches for manager review and post approved batches timely.
Distribute invoices via email, mail, or upload to third-part billing portals; utilize multiple applications and customer specific systems as required.
Act as liaison between Service Management, Accounts Receivable, and customers to resolve billing disputes quickly and accurately.
Collaborate with AR to process credits and assist with account reconciliations.
Communicate with technicians regarding material inquiries and billing clarifications to prevent errors.
Escalate issues promptly with proper documentation to avoid delays in resolution.
Respond to all emails within 2 hours and follow up on outstanding items within 48 hours.
Maintain accurate and up-to-date customer information in ERP and billing knowledge databases.
Update and maintain SOPs and billing documentation to ensure consistency and compliance.
Proactively identify opportunities to bill customers appropriately and improve margins.
Identify and recommend process improvements and efficiencies within the billing workflow.
Prepare for departmental meetings with current notes and open items ready for discussion.
Serve as backup for other team members as needed.
Other duties as assigned