Billing Specialist

Christian Care Ministry•Melbourne, FL

6d•$19 - $24•Onsite

About The Position

The Billing Specialist supports the New Joiner or Member Billing finance team by providing support to members regarding monthly share payments, and by performing basic accounting tasks such as recording revenue. This position is responsible for reconciling, auditing, examining, and completing a variety of multifaceted financial and non-financial tasks to ensure accurate, and timely monthly billing for Christian Care Ministry’s Medi-Share program.

Requirements

Customer Service Skills – ability to clearly communicate about member billing-related inquiries in sometimes difficult situations
Problem solving— ability to gather and analyze information skillfully using varies systems; identify and resolve problems in a timely manner
Strong computer skills – ability to access, research, use, and maximize CRM and various billing systems; and possess an intermediate knowledge of Microsoft Office (Excel, Word, and Outlook)
Quality control— demonstrates accuracy and thoroughness; monitors work to ensure quality, and applies feedback to improve performance
Quantity— ability to meet productivity standards and complete work in a timely manner
Adaptability—ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Customer focus—Building strong customer relationships and delivering customer-centric solutions
Action oriented—Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Decision quality—Making good and timely decisions that keep the organization moving forward
Optimizes work processes—Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Nimble learning—Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Being resilient—Rebounding from setbacks and adversity when facing difficult situations
Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
Associate’s degree in Accounting or similar field with customer service/call center experience OR high school diploma/GED and 2-4 years’ experience required
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Identify, research, and resolve account, payment, and invoice inconsistencies in the various systems associated with Medi-Share billing
Communicate to delinquent members on outstanding balances and options to remain an active member using kingdom-class customer service
Analyze and reconcile sharing account (bank) and transaction anomalies, including member complaints and calls
Handle and resolve member cases, inquiries, complaints, and escalations
Field and process incoming requests from members or administrators regarding their accounts
Process all member changes across billing systems (new records, changes, discrepancies, etc.)
Create or review member refund requests
Troubleshoot program discrepancies or member-reported issues
Research errors from system-generated reports and make corrections across multiple systems as needed
Comply with all compliance policies and procedures to include call compliance
Communicate with co-workers, management, members, clients, and others in a courteous and professional manner
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards