USA - Billing Team Lead (Internal Only)
About The Position
The Billing Team Lead, reporting to the Billing Manager, is primary responsible for assisting in managing ‘Excellence in Service Delivery” in accordance with Customer’s SLA and company’s SOP and aligned to Group and Operational strategy. Ensuring the handling of invoice collection, communication with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner. Meeting Inchcape’s set KPIs (Data integrity, Business critical time limits, Final DA invoicing dispatch time and accuracy, achieving Local and Regional quality Objectives). Playing a key role in stabilizing existing and new processes being migrated to central facilities including setting up of performance metrics and monitoring.
Responsibilities
- Responsible for the collection and uploading of invoices. Assist with other data management reports. Follow-up with vendors/terminals for sending timely invoices. Some invoices must be downloaded from the Vendor’s website.
- Identify when a Portside Marine invoice is needed; create and post PSM invoices accordingly.
- Assist in uploading checks/receipts to SharePoint and OneDA.
- Ensure that all revenue and service lines are raised and captured by the Operator/LPA. OneDA must be in line with the appointment and include up-to-date data.
- Responsible for daily submission of invoices with supporting documents in OneDA with appointment numbers to DA team for posting. Notify DA when job is ready to render.
- Ensure that customer service and customer satisfaction remain as a top priority in all elements of the functions performed in this department.
- Responsible for requesting credit note approvals whenever required and maintaining records of all credit notes raised.
- Assist Operations with Optic, OneDa & queries and custom system updating.
- Contribute towards any improvements to the department policy, SOP, communications, or any other improvements as deemed beneficial to the department, Inchcape, and the Principals.
- Build local knowledge and maintain a good relationship with all principals and vendors.
- Have time management skills; work quickly and effectively to resolve any issues and disputes.
- Communicate daily with team lead, the team, operations managers, ROC Managers.
- Liaison between the agents, DA team and vendors to ensure smooth transactions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
