Billing Tech

Town of Smyrna•Smyrna, DE

2d•Onsite

About The Position

The primary purpose of this entry-level position is to assist with all Utility Billing and other Town billing needs by interfacing and supporting the Lead Billing Technician. The position will require learning about the utility and tax billing system as well as managing collection efforts. The Billing Tech will assist with the production of customer-billing statements and correspondence, business licenses, issuing customer refunds, compile reports, and research accounts. Other duties may include completing related tasks as assigned.

Requirements

Customer service/Client support
Familiar with billing/tax systems
Technical competency to use general software like Microsoft and quick to learn software used by the Town
Two-year college program or equivalent combinations resulting in accumulation of similar knowledge or skills
to apply common and uncommon techniques, concepts, methods, and practices to complete daily tasks
understanding of billing processes, disconnections, taxes
knowledge of computer hardware and software applications
in obtaining and analyzing facts with little direct supervision
proficient in Microsoft, or able to become proficient
to work with others
to independently collect, tabulate, and analyze statistical data and perform required functions with consistent accuracy and efficiency
to establish and maintain effective working relationships with Town employees, contractors, property owners, representatives from other agencies, and the public
to express oneself clearly and concisely, verbally and in writing

Responsibilities

Assist with or handle billing tasks like utility statements, tax statements, customer refunds, conduct account research, and correspond with customers
Assist with or handle utility/tax billing duties which include importing/exporting meter reading from electronic files, validating readings, processing exception readings, and confirming accuracy
generate report totals for generated bills, totals for delinquent accounts, number of service orders and miscellaneous invoicing to update performance measures
coordinates utility billing functions by verifying and transmitting records for printing and mailing of customer billing statement within deadlines
Assists with customer inquiries, resolving complaints, or resolving billing issues regarding accounts, which could include researching, calculating, and adjusting accounts based on city codes, ordinances, and polices
Research and resolve problems that arise, such as missing or incorrect meter information, duplicate locations, customer data, and misapplied payments
Assists with monitoring active delinquent processes, printing and mailing notices, and creates termination service orders within required deadlines
Uploads delinquent accounts into the auto-dialer system as a last attempt to collect past due fees before account is disconnected for non-payment

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