Body Shop Administrative Assistant
About The Position
Administrative Assistant Bergstrom Neenah GM Body Shop WHAT YOU'LL DO Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records. Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times. Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently. Answer phones, direct calls, and handle guest inquiries professionally and courteously. Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs. Maintain a clean and organized office environment and manage office supplies. Assist with additional tasks and special projects as needed to support body shop operations. Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment. Schedule: Monday-Friday shifts ranging 7:00 am to 5:00 pm Pay starting at $17.00/hour based on experience. WHO'S RIGHT FOR THE JOB? High school diploma or equivalent; Associate’s degree or relevant certification is a plus. At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment. Strong organizational skills and attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with shop management software is a plus. Excellent communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced, dynamic environment. A positive attitude and a commitment to delivering outstanding guest service. OUR COMMITMENT TO YOU Competitive compensation! Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members) Two weeks of PTO upon start date (for FT team members) Discounts on vehicles, service, and parts 401(k) with company match for FT team members Paid Holidays (for FT team members) Wellness Program Free Team Member Clinic Free Health Coach Employee Assistance Program Employee Referral Program Training and opportunities for career growth and advancement WHAT MAKES BERGSTROM DIFFERENT: Wisconsin's largest automotive group and is a top 50 automotive dealer in the US Established in 1982 in Neenah WI 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton 39 dealerships representing 36 brands Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States Received Glassdoor's "Best Places to Work" award Recognized by the Better Business Bureau and Time Magazine We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin
Requirements
- High school diploma or equivalent; Associate’s degree or relevant certification is a plus.
- At least 1-2 years of experience in an administrative or customer service role, preferably in an automotive or body shop environment.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with shop management software is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced, dynamic environment.
- A positive attitude and a commitment to delivering outstanding guest service.
Nice To Haves
- Associate’s degree or relevant certification is a plus.
- Experience with shop management software is a plus.
Responsibilities
- Provide administrative support to the body shop team, including scheduling appointments, managing repair orders, and maintaining accurate records.
- Communicate with guests to keep them informed about the status of their vehicle repairs and coordinate pick-up and delivery times.
- Assist with the preparation of estimates, invoices, and insurance paperwork, ensuring all documents are accurate and processed efficiently.
- Answer phones, direct calls, and handle guest inquiries professionally and courteously.
- Coordinate with technicians, parts departments, and insurance adjusters to ensure smooth workflow and timely repairs.
- Maintain a clean and organized office environment and manage office supplies.
- Assist with additional tasks and special projects as needed to support body shop operations.
- Assist new team members with the dealership onboarding processes, including completing their I9 Section 2, system access and training, and training course enrollment.
Benefits
- Competitive compensation!
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Two weeks of PTO upon start date (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match for FT team members
- Paid Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Training and opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
