Bond Claims Assistant

Tokio Marine HCC • Los Angeles, CA

1d • $20 - $28 • Hybrid

About The Position

Claims Assistant Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for a Claims Assistant at our office in downtown Los Angeles. Do you have an eye for detail and accuracy? Do others compliment your reliability and follow-through? Do you thrive in an environment of high-volume teamwork? We are looking for an individual who is efficient, accurate and detail-oriented and who enjoys the challenge of a high-volume work environment. Key Responsibilities This position will be responsible for: Setting up electronic files with documents, dates, and well-written summaries Updating claimants and internal colleagues by phone and written correspondence about the status of claims Process mail and payment checks Performance Objectives and Timeline During the first 30 days: Learn about surety bonds. Get to know the Claims team members. Become familiar with our software, including file management systems. Assist with incoming and outgoing mail. During the first 3 months: Learn about claims terminology and documents. Set up files, documents, and summaries in Salesforce and Box.com. Prepare payment checks for claimants. During the first 6 months and beyond: Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties. Take initiative to help other claims teams, as appropriate. Answer incoming Claims calls.

Requirements

• Experience with data entry, file organization
• Customer service mindset – eager to help, regardless of the task
• Quick to understand processes and procedures
• High attention to detail and accuracy
• Teamwork, planning and organizational skills
• Excellent interpersonal skills
• High school diploma or equivalent

Responsibilities

• Setting up electronic files with documents, dates, and well-written summaries
• Updating claimants and internal colleagues by phone and written correspondence about the status of claims
• Process mail and payment checks
• Assist with incoming and outgoing mail.
• Set up files, documents, and summaries in Salesforce and Box.com.
• Prepare payment checks for claimants.
• Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties.
• Take initiative to help other claims teams, as appropriate.
• Answer incoming Claims calls.

Benefits

• competitive compensation
• great benefits
• a hybrid schedule
• the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees