Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

AEG Worldwide•Las Vegas, NV

79d•$16 - $18

About The Position

The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 0-1 years of related work experience
Excellent customer service skills
Must be able to work independently and in a team setting
Good communication skills to effectively communicate with customers and co-workers
Basic Math skills
Must be responsible and professional
Effective decision-making skills
Demonstrated ability to work in a fast-paced environment
Available to work flexible hours, including nights and weekends

Responsibilities

Communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option.
Process ticket orders and collects payments.
Follow cash handling and inventory procedures to ensure security of assets and inventory.
Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.