Box Office Ticket Seller | Part-Time | Ford Wyoming Center

Oak View Group•Casper, WY

2d•$12 - $15•Onsite

About The Position

The Box Office Ticket Seller works under supervision of the Box Office Supervisors, assist guests in purchasing tickets, resolve guest issues in accessing digital tickets, answer event questions, all while providing excellent customer service. This role pays an hourly rate of $12.00-$15.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

Requirements

Ability to multitask in a fast‐paced environment.
Familiarity with Windows-based computers.
Possess excellent customer service skills.
Experience working with the public and cash.
Ability to work independently and as a productive member of a team.
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays, in addition to traditional business hours.
Proven ability to work well with all levels of management.
Strong analytical and problem‐solving skills.

Responsibilities

Know and understand the operations of the Ticketmaster system.
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating.
Know and understand seating charts and configurations.
Perform transactions for all events on the ticketing system with efficiency and accuracy.
Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change.
Communicate and satisfy patrons with world class customer service.
Operate phone and address call in patrons’ request for information.
Reconcile all monies received from ticket sales.
Maintain confidentiality.
Additional duties may be assigned by Box Office Director or Box Office Supervisor.