Branch Supervisor

Armco Credit Union • Mars, PA

6d

About The Position

To direct and schedule resources needed to meet the paying and receiving needs of the branch. Assists members and potential members at the branch and at the main facility with their financial needs, opens new accounts, processes account transactions, resolves problems, and provides assistance and information regarding products and services.

Requirements

• Three years to five years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Accurate with numbers and names.
• Must have good communication skills for training other tellers and servicing members.

Responsibilities

• Assists members at the branch and at the main facility with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Schedules and monitors daily activities of Account Service Representatives/Tellers
• Maintains member account information on computer system. Ensure appropriate records are maintained and required reports are prepared.
• Hires, trains, directs, and evaluates employee performance within the department; identifies performance problems and takes action to correct
• Requires knowledge of the Credit Union's policies & procedures that affect the Branch Supervisor function. These include monitoring of transactions in compliance with the Anti-Money Laundering Program, including for possible suspicious activity. Other policies & procedures include Regulation E (Electronic Funds Transfer Act), Regulation CC (Expedited Funds Availability Act), Regulation DD (Truth in Savings Act), CRA (Community Reinvestment Act), and FDIC Insurance Coverage. Tellers are required to stay current with information provided to them by management.
• Orders daily cash requirements for the Branch. Manages vault cash.
• Identifies cross-sell opportunities and cross-sells services to members.
• Monitors branch activities for compliance with established policy and regulations. Takes action to resolve any out-of-compliance issues.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED