Business Analyst for Public Health

TX-HHSC-DSHS-DFPS•Austin, TX

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Under the direction of Public Health Portfolio Project Manager, Business Analyst for Public Health performs advanced (senior-level) business analysis work. Work involves coordinating the gathering, development, and documentation of business /user requirements; the review, assessment, and development of business processes; alignment of business needs with technology roadmaps, architectural roadmaps, product roadmaps and providing recommendations for Portfolio roadmap; identification of the gaps associated with business processes and underlying technical solutions and converting them into future projects; communicating business processes in the form of workflow diagrams; documenting business processes and requirements. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.

Requirements

Knowledge of software development life cycle and business analysis methodologies.
Knowledge of business and management principles involved in strategic planning.
Knowledge of project management principles and practices.
Skill in analyzing and evaluating complex information technology applications, policies, issues, legislative mandates, standards, policies and procedures.
Skill in gathering input, formulating a plan, providing follow-through and carrying it to fruition.
Skill in developing creative and workable solutions to complex problems and issues.
Skill in effective verbal and written communication and presentation skills.
Ability to translate user/business needs into technical requirements.
Ability to communicate technical instructions to system users.
Ability to analyze, evaluate, interpret business requirements and business rules and map / integrate them to technical requirements.
Ability to exercise sound judgment in making critical decisions.
Ability to bring about consensus on contradictory views.
Ability to analyze and document ambiguous and continuously evolving business needs.
Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted for one another on a year for year basis.
Minimum of 7 (seven) years of experience in a Business Analyst/Product Manager role.
Minimum of 7 (seven) years of experience working on complex enterprise-wide applications.
Minimum of 2 (two) years of experience in Agile software development methodologies.

Responsibilities

Analyze and document requirements utilizing industry best practices on IT projects and DSHS initiated requests
Oversee the development of business and user requirements to help define and support business strategy
Assist in the development of the agency and IT strategic plan and the agency information resource plans
Manage the formation of Product and Project roadmaps
Derive and document requirements from established business processes and existing systems, identify gaps, required enhancements and improvements
Develop functional and/or system requirements documentation focusing on efficiency improvements, streamlining applications and modernizing underlying technology
Document clear, detailed, and thorough technical specifications for simple to complex requests
Act as liaison between technical and non-technical customers, tailoring communication to the audience
Meet with different IT teams, customers and stakeholders to establish current and future priorities with IT components to support the program’s business needs and those of the agency
Provide IT input on new technologies, architectural or security requirements.
Oversee and provide input on the requirements management process within Public Health Portfolio
Lead high-level requirements meetings to understand and document product, business and technical needs for Public Health
Develop Epics, Stories and tasks for Projects
Resolve conflicting business and technical requirements
Research, analyze, document and communicate application, data, infrastructure, security, Accessibility needs/requirements and ensure solution alignment to requirements
Collaborate with other IT areas, Project Management Office, Chief Technology Officer and Application Development – to perform analysis, design and planning
Act as a Product Owner for products being developed using Agile methodologies
Leverage standard methodologies, processes, and tools
Support preparation of agency governance materials (i.e., business justification, cost/benefit analysis, etc.)
Develop, review and provide feedback of project deliverables such as project charters and design documentation
Provide feedback to IT and DSHS leadership.
Analyze policies and procedures to determine the impact on business processes and existing systems
Identify and document downstream dependencies, requirements from Legislative Mandates, Bills, and new policies and procedures
Develop and conduct training sessions that educate customers, colleagues and stakeholders on business analysis techniques and standards
Develop documentation and demos to help customers and IT transition following the changes in policies and procedures.
Other duties as assigned including but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.