Business Analyst, Identity and Access Management

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. As an Identity and Access Management professional, you will be responsible for safeguarding digital identities and ensuring secure, compliant access across the enterprise. You will collaborate with cross-functional teams to remediate access-related risks, perform root cause analysis, and implement controls aligned with security and compliance standards. You will also gain experience supporting internal, external, and regulatory audits by providing evidence of identity governance and access controls. To succeed in this role, you will need strong technical expertise in authentication and authorization, analytical thinking, problem-solving skills, and a solid understanding of IAM best practices such as least privilege, zero trust, and role-based access control.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience
Knowledge of relevant IT system issues, techniques, and implications across platforms
Experience as a business analyst, preferably supporting IAM solutions or SailPoint platforms
Proficiency in project management
Proficient using Microsoft products including Visio, Excel, Word and PowerPoint
Requires general understanding of risk methodologies and techniques.
Ability to adapt to changing business and technical requirements

Nice To Haves

Strong analytical and problem-solving capabilities
Working knowledge of SailPoint IdentityIQ, Identity Security Cloud, or similar IAM products.
Experience in maintaining data, defining operational processes and partnering across product, operations and development groups
Experience with documenting business and system requirements including documentation of comprehensive use-cases and working within iterative software development environments
Must be comfortable working with and presenting to a broad base of internal and external clients at different seniority levels
Experience with workflow automation, role mining, and access reviews.
Familiarity with regulatory compliance frameworks (SOX, GDPR, HIPAA).
Knowledge of directory services (Active Directory, LDAP) and cloud identity providers.
Ability to create process maps, use cases, and user stories.
Proficiency with project tracking tools (JIRA, Confluence, MS Project).
Basic understanding of scripting languages (Java, BeanShell, PowerShell) used in SailPoint environments.

Responsibilities

Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally
Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology
Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users
Suggest business workflow and recommend improvements and efficiencies to new and existing products and features
Serve as subject matter expert for SailPoint Identity Security Cloud
Perform data analysis across a variety of sources and use cases
Collaborate with business users, IT teams, and stakeholders to elicit, analyze, and document requirements related to identity governance and SailPoint solutions.
Translate business requirements into clear technical specifications for SailPoint platform configuration.
Conduct workshops, interviews, and process reviews to understand and optimize identity management processes.
Document and test business rules and workflows to ensure alignment with compliance and business needs.
Analyze current identity governance processes and recommend improvements leveraging SailPoint capabilities.
Map and optimize user access lifecycle processes (onboarding, offboarding, access reviews, etc.).
Facilitate the adoption of best practices for identity and access management across the organization.
Facilitate remediation efforts identified by all lines of defense.
Define and Document enhancements to processes, data management, and technical capabilities of the platform and its supporting functions.
Proactively identify and document undocumented capabilities across multiple IT applications and departments.
Assists in monitoring and reporting on risks and controls
Assists in implementation of risk controls as they pertain to regulatory requirements.
Experience working with a diverse range of data sources/streams and managing these effectively
Excellent analytical, decision-making and problem-solving skills
Ability to develop relationships with business units, especially as it relates to operations and technology