Business Analyst, IT Operations

ICF•Denver, CO

1d•Remote

About The Position

Business Analyst, IT Operations Location: Remote (must reside within US) Ready to Make a Difference? ICF is seeking a Business Analyst for our Centralized Operations, Analytics and Technology (COAT) group to support ICF's Sightline. In this role, you will work with product managers, technical architects, developers, and clients to define and organize business requirements for our quantitative data processing, reporting, and customer insights platform, which support products for both traditional utility energy efficiency programs and new clean energy programs. This involves interacting with internal stakeholders to help refine and maintain requirements and keeping product documentation current. This is a role for someone who likes to roll up their sleeves and really dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail. The work requires a true team player who is excited to work on several projects across multiple clients and is very comfortable with ETL and data import related tasks. Candidates should be comfortable working on a software product development team following a scrum development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. Our software solution is quantitative and analytical so a desire and experience to work on nuanced and complex subject material is a must. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!)

Requirements

Bachelor’s degree in Math, Engineering, Science, IT or related discipline (applicants can substitute one year of related experience for one year of education)
5+ years of experience of data analysis experience within energy, software development or related experience (A Master’s degree or PhD may substitute for up to two years of required experience)
2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines

Nice To Haves

Prior experience with gathering software requirements, especially related to data import and data field mapping
Experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
Prior experience working in an Agile software development process
Prior experience with marketing and/or ETL processes
Knowledge and experience with JIRA and/or Confluence
Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met
Experience defining and documenting business processes and software requirements in an agile software development process

Responsibilities

Support various teams with data import related requirements and data extraction requests
Create stories and tasks in JIRA to support the execution of client deliverables
Ensure proper execution of operations work and dev-ops work (enhancements to current products)
Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories
Function as liaison between Product, stakeholders, marketing and other supporting functional organizations, properly crafting and communicating on functional specifications
Convey requirement specifications, and other system documentation in concise and specific language to facilitate stakeholder understanding
Assist project delivery through task tracking and project management using project management tools