Business Analyst

Jimerson Birr • Jacksonville, FL

16h

About The Position

Are you someone who loves digging into data, spotting patterns, and helping teams make smarter decisions? Jimerson Birr is looking for a Business Analyst to help our practice groups run more effectively. This is a detail-oriented, analytical role for someone who can translate what the numbers are saying into clear, actionable insights — and communicate them to the people who need them most. What You’ll Do Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups. Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready . Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement. Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done. Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots. Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations. Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards. Collaborate with operations and leadership to translate goals into measurable outcomes and track progress. Who You Are Analytical and detail-oriented — you trust data over assumptions and enjoy finding the story behind the numbers. Clear communicator who can translate complex data into concise, understandable summaries for non-technical stakeholders. Organized and thorough — you follow through, keep documentation current, and don’t let details fall through the cracks. Self-directed — comfortable working independently once direction is set, and doesn’t need hand-holding to stay on track. Comfortable with ambiguity — able to ask the right clarifying questions and work through problems methodically.

Requirements

• 2–4 years of experience in a business analyst, operations analyst, or similar role.
• Proficiency with data tools and reporting (Excel, dashboards, or similar); familiarity with CRM or practice management software a plus.
• Proven ability to document processes clearly and maintain accurate records.
• Strong organizational and problem-solving skills with excellent attention to detail.

Nice To Haves

• Experience in a professional services or legal environment preferred.

Responsibilities

• Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups.
• Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready
• Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement.
• Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done.
• Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots.
• Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations.
• Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards.
• Collaborate with operations and leadership to translate goals into measurable outcomes and track progress.

Benefits

• Join a dynamic team that values professional growth and excellence in legal service.
• We offer competitive compensation, professional development opportunities, and a supportive work environment dedicated to fostering your success.
• Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees