Business Continuity Coordinator

CU Answers•Grand Rapids, MI

1d•Onsite

About The Position

CUAnswers is looking for a detail-oriented and organized Business Continuity Coordinator to support and strengthen our Business Continuity and Disaster Recovery programs. This role plays a key part in developing, maintaining, and coordinating documentation and recovery efforts across the organization, our partners, and client credit unions. What You’ll Do Develop, maintain, and publish Business Continuity and Disaster Recovery documentation Create procedural guides, policies, templates, flowcharts, and reports Assist with planning, coordinating, and documenting rollover and recovery events Gather and consolidate information from staff, vendors, and clients into BC/DR plans Support project coordination for internal initiatives and client engagements Schedule meetings, track project progress, and follow up on action items Apply independent judgment to manage competing priorities and sensitive information What You Bring High school diploma, GED, or equivalent work experience 1–2 years of office experience, preferably in IT or business continuity Associate degree in a business or IT-related field preferred Strong project management, organization, and documentation skills Excellent written and verbal communication skills High attention to detail and ability to handle confidential information Familiarity with basic information security and system recovery concepts is a plus Ability to work collaboratively with internal teams and external clients Willingness to travel as needed (locally and nationally) Valid driver’s license with an insurable driving record Regular and reliable attendance Why You’ll Love Working With Us Supportive, team-oriented culture Opportunities to grow your skills A meaningful role supporting credit unions and their communities Work with cutting-edge technology in a growing organization What is CUAnswers? CUAnswers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership! Requirements WORK ENVIRONMENT & PHYSICAL ACTIVITIES CUAnswers operates in a professional office building setting. Some job assignments at CUAnswers are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CUAnswers is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This job description is not intended to be, nor should be construed as a contract for employment. CUAnswers makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CUAnswers has defined this position to be. CUAnswers will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CUAnswers in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CUAnswers, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CUAnswers is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. CUAnswers is an Equal Opportunity Employer.

Requirements

High school diploma, GED, or equivalent work experience
1–2 years of office experience, preferably in IT or business continuity
Strong project management, organization, and documentation skills
Excellent written and verbal communication skills
High attention to detail and ability to handle confidential information
Ability to work collaboratively with internal teams and external clients
Willingness to travel as needed (locally and nationally)
Valid driver’s license with an insurable driving record
Regular and reliable attendance

Nice To Haves

Associate degree in a business or IT-related field preferred
Familiarity with basic information security and system recovery concepts is a plus

Responsibilities

Develop, maintain, and publish Business Continuity and Disaster Recovery documentation
Create procedural guides, policies, templates, flowcharts, and reports
Assist with planning, coordinating, and documenting rollover and recovery events
Gather and consolidate information from staff, vendors, and clients into BC/DR plans
Support project coordination for internal initiatives and client engagements
Schedule meetings, track project progress, and follow up on action items
Apply independent judgment to manage competing priorities and sensitive information