Business Development Representative (BDR)

Newbury Franklin Industrials • Town of Cheektowaga, NY

4d

About The Position

The Business Development Representative (BDR) plays a critical role in driving revenue growth by developing customer relationships, identifying sales opportunities, and delivering solutions that meet customer needs. Through proactive customer engagement, quotation management, and collaboration with internal teams, this role supports both new business development and the expansion of existing customer accounts.

This position offers a unique opportunity to build a sales pipeline ranging from individuals to multinational corporations. Additionally, the BDR will learn technical and product knowledge, which will be key to winning business. The BDR works closely with customers and internal operations while uncovering opportunities to increase sales and strengthen long-term partnerships.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 2-3 years of work experience, ideally within a Sales, Customer Service, or Purchasing Organization.
• Strong understanding of sales operations and systems.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly learn and adapt to new software systems including Customer Service platforms, ERP, Warehouse Management, and Business Intelligence tools.

Responsibilities

• Engage with customers via email, phone, in-person meetings, and conference calls to develop relationships and drive sales opportunities.
• Prepare and follow up on quotations in a clear, accurate, and timely manner to convert opportunities into orders.
• Identify customer needs and recommend appropriate products or alternative solutions.
• Proactively identify opportunities to grow existing accounts through cross-selling and upselling.
• Support new customer acquisition through outbound prospecting and lead follow-up.
• Partner with internal operations and warehouse teams to ensure customer expectations are met.
• Maintain ownership of customer opportunities from Lead to Customer status.
• Utilize CRM, Excel, and ERP systems to manage customer interactions, track opportunities, and maintain accurate account data.
• Monitor open quotes and customer activity to drive order conversion and revenue growth.
• Collaborate with leadership to improve sales processes, tools, and customer engagement strategies.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Medical, dental, vision, short-term and long-term disability, and life insurance benefits
• Performance-based annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level