Business Development Representative

American Alarm & Communications•Arlington, MA

14h•$59,000 - $77,000

About The Position

Join American Alarm and Communications as a Business Development Representative, where your work directly supports customer satisfaction, loyalty, and revenue growth. This role blends customer retention with outbound prospecting and pipeline generation, supporting both existing clients and new opportunities. You will be exercising independent judgment and discretion in carrying out responsibilities related to business development, customer retention strategies, pipeline management, and revenue growth initiatives You will engage prospects and customers through high-volume outreach, qualify leads, schedule meetings for sales leadership, and clearly communicate AACI’s value proposition.

Requirements

Communication Skills: Exceptional verbal and written communication skills with the ability to engage high-level stakeholders.
Experience: 0–2 years of inside sales, business development, or customer service experience; requires a high level of resilience, motivation, and coachability.
Outcome-Oriented: Strong focus on achieving daily and weekly activity metrics and meeting monthly, quarterly, and annual sales and retention quotas.
Tools & Technology: Proficiency with CRM software, sales engagement tools, and LinkedIn.
Organization & Time Management: Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Customer-First Mindset: A proactive, service-oriented approach with enthusiasm for promoting quality security solutions.
Other job duties as assigned.
Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
Ability to efficiently operate all job-related office equipment.
Ability to communicate via telephone and work in virtual teams.
Ability to work in a dynamic environment.
Ability to work in a traditional professional office setting
Ability to lift to 5 -10lb
High school diploma required; an associate or bachelor’s degree in business or a related field is a plus.

Responsibilities

Coordinates projects and activities for sales and marketing services
Outbound Prospecting: Conduct high-volume outreach to targeted prospects and existing clients through cold calling, email campaigns, and social media (LinkedIn) to generate interest and opportunities.
Lead Qualification: Assess prospects using Budget, Authority, Need, Timeline, and criteria to determine fit and prioritize sales efforts.
Customer Retention: Proactively execute retention strategies to reduce cancellations, strengthen relationships, and drive upsell and cross-sell opportunities while ensuring customer satisfaction.
Meeting Scheduling: Book appointments, demos, and discovery calls for sales executives to advance qualified opportunities.
Pipeline Generation & Management: Research potential accounts, identify key decision-makers, build targeted prospect lists, and nurture leads through the sales pipeline.
Inbound & Outbound Engagement: Manage inbound inquiries and proactively follow up with leads through calls, emails, and digital channels while meeting or exceeding activity and performance targets.
Campaign Management: Develop and execute targeted inside sales and retention campaigns promoting system upgrades, discounted services, and enhanced security solutions.
CRM Management: Accurately record all customer and prospect interactions, activities, and progress in CRM systems such as Salesforce or HubSpot.
Reporting & Metrics: Track activity levels, pipeline progress, and campaign performance; provide regular updates to leadership on results tied to quotas and KPIs.
Product Knowledge: Maintain strong knowledge of AACI products and services to clearly articulate the value proposition and address initial customer inquiries.
Data Analysis & Feedback: Analyze trends, customer feedback, and account data to identify improvement opportunities and recommend proactive solutions.
Other Duties: Perform additional responsibilities as assigned.