Business Implementation Specialist

RJW Logistics Group • Elk Grove Township, IL

2d • Onsite

About The Position

The Business Implementation Specialist plays a key role in ensuring
a seamless transition for new customers into RJW's Consolidation Programs. This
position is responsible for guiding customers through the onboarding process,
serving as a liaison between internal teams and the customer to ensure accurate
setup, clear expectations, and operational excellence from day one. This role
focuses on delivering a white-glove onboarding experience that mitigates common
start-up errors, ensures knowledge continuity, and lays a strong foundation for
long-term success. The Specialist acts as the customer's advocate during
onboarding, ensuring that all relevant internal departments are aligned to
support the customer's unique needs.

Requirements

• 2 years related experience
• One year must be completed at RJW
• High School education required.
• College or some college preferred.
• Excellent verbal and written skills.
• Knowledge and ability to enter data in Logistics software.
• Excellent problem solving and resolution skills.
• Ability to work under pressure situations.
• Ability to Multi-task.
• Detail oriented.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.
• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Responsibilities

• Lead discussions with customers to provide accurate and timely feedback on best practices for working with various retailers to reduce chargebacks for new customers
• Set clear expectations for customers to avoid common pitfalls reducing operational delays, or unplanned labor.
• Ensure customers understand the non-negotiables RJW has within our operating procedures. Examples include order receipt cutoffs, inventory allocations, etc.
• Serve as a centralized point of contact during onboarding. Proactively identifying and resolving potential service or compliance issues
• Work closely with the Account Management team to develop customized handoff plans that preserve institutional knowledge and ensure smooth transitions post-onboarding.
• Maintain and update centralized documentation in Azure, SharePoint, and CRM systems to track onboarding progress and ensure cross-team transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED