Business Operations Coordinator

UnitedHealth Group•Tampa, FL

1d•$16 - $29•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Business Operations Coordinator is responsible for supporting the day to day administrative functions within our medical record retrieval operations. While primarily administrative, this role includes occasional light phone work and requires individuals who are organized, detail oriented, and comfortable working independently in a remote environment. Because this position handles protected health information (PHI), candidates must have a secure, private workspace and the ability to remain self motivated and productive without direct supervision. Daily responsibilities may vary based on evolving business needs. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime. We offer paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
Administrative work experience
Reliable home internet with a strong, stable connection
A private, distraction free workspace that prevents PHI from being visible to others
Ability to stay organized, focused, and productive in a remote setting
Experience in medical record collection
Background in working with provider groups, health information management, OR claims processing
Knowledge of the U.S. healthcare system
Computer skills, including proficiency with Microsoft Excel
Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time from Monday - Friday
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Perform image quality assurance (QA) and ensure accurate delivery of processed files electronically
Conduct chart investigation to resolve discrepancies and ensure document completeness electronically
Support ancillary operational tasks that contribute to the success of the business
Maintain a high standard of accuracy, productivity, and confidentiality
Contribute to a performance driven environment that provides clear expectations and opportunities for growth