Business Operations Manager - Payments and Identity Risk

Early Warning® • Chicago, IL

2d • $104,000 - $130,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. The Business Operations Manager fulfills a critical role in the Payments and Identity Risk business by aggregating information and data for capacity management, quarterly and annual planning, and recurring customer engagement documentation. This role serves a key thought partner for the executive leadership of our business. Overall Purpose The Business Operations Manager role drives alignment, accelerates execution, and ensures unwavering focus on the highest-priority strategic initiatives. The role provides broad exposure to many senior leaders across the organization. As part of the Business Operations team, this role operates as an internal consultant, tackling high-impact strategic and operational initiatives that drive growth and efficiency.

Requirements

• Education and/or experience typically obtained through completion of a bachelor's degree.
• 5+ years of relevant experience.
• Experience with Planview or similar (Clarity, SPM, EPPM, etc.) with focus on demand planning, resource allocation, cost center management, and data hygiene.
• Strong hypothesis-driven problem solving using both quantitative and qualitative approaches.
• Proven track record of collaboration, with experience working well across diverse teams and with external partne
• Curiosity about markets, competition, and strategy, including how companies build durable competitive advantages.
• Excellent storytelling and executive influence skills (written memos / slide presentations / verbal communications), with the ability to synthesize complex insights into clear, actionable recommendations for senior leadership.

Nice To Haves

• Previous experience in consulting, especially in strategy or operations roles.
• Knowledge of the banking, payments, and/or fintech industry, with an understanding of market dynamics and industry trends.

Responsibilities

• Fosters a culture of continuous improvements, financial prudence, and operational agility.
• Ensures operational excellence, contributing to the company’s strategic objectives and overall growth in a competitive environment.
• Tackles hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation.
• Drives strategic decisions by crisply diagnosing a problem space, evaluating potential strategic responses, and outlining coherent actions and key tradeoffs.
• Prepares business updates and assists in follow-up and resolution for specific projects and their impact on company-wide priorities.
• Partners closely with teams across functions to influence their direction and ensure alignment with strategic objectives.
• Presents findings and recommendations to audiences at all levels, including senior leadership, in a clear and concise manner.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager