Business Operations Manager

JLL • Florham Park, NJ

1d • $90 - $90 • Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Manager Transform our facilities landscape as the operational mastermind driving remarkable cost efficiencies! You'll orchestrate a dynamic team of Project Management professionals while crafting compelling data stories through Data. Beyond standard management, you'll be the strategic conductor prioritizing critical initiatives, the relationship architect maintaining stakeholder excellence, and the innovation catalyst redefining service provider standards. This role blends analytical firepower with presentation prowess to elevate everyday facilities management into extraordinary operational achievement.

Requirements

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field
• 10+ years of experience in facilities management with 3+ years in a leadership role
• Strong understanding of facilities operations, Project Management, continuous improvement methodologies, and governance frameworks
• Experience implementing and managing process improvement initiatives
• Proven track record of stakeholder management across organizational levels
• Excellent analytical skills with the ability to translate complex data into actionable insights
• Strong financial acumen and budgeting skills
• Excellent communication and stakeholder management abilities
• Advanced proficiency with CAFM/CMMS systems, project management tools, and data visualization platforms
• Strong strategic thinking and problem-solving abilities

Nice To Haves

• Master's degree in Facilities Management, MBA, or related field
• Professional certification in project management (PMP, PRINCE2) and facilities management (FMP, CFM)
• Experience establishing or transforming a facilities management function in a multi-site organization
• Knowledge of change management principles and methodologies
• Experience with portfolio management and resource optimization techniques
• Understanding of workplace strategy and experience managing facilities transformation initiatives

Responsibilities

• Establish and maintain standardized facilities management processes, procedures, and documentation to ensure consistent delivery of services across all locations
• Develop and implement comprehensive facility management strategies aligned with organizational goals
• Develop and manage a facilities project portfolio and prioritization framework to align facilities initiatives with organizational goals
• Develop/Manage changes in applicable building codes and regulatory requirements to ensure compliance and reporting
• Facilitate communication between facilities teams and stakeholders to ensure transparency and effective information flow
• Manage resource allocation across facility projects to optimize utilization and prevent bottlenecks
• Implement risk management frameworks to identify, assess, and mitigate facilities-related risks
• Coordinate knowledge management and skills development programs for facilities team members
• Conduct regular facilities maturity assessments and implement improvement initiatives
• Oversee the selection and implementation of facilities management technologies and systems
• Manage a multi-disciplined team to support the breadth of operational requirements, develop and coach while fostering a culture of continuous improvement

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level