Business Process Analyst 3

Ohio Department of Administrative Services•Columbus, OH

About The Position

This position serves as a lead business analyst for the Office of Information Technology (OIT) Enterprise Shared Solutions (ESS) eLicense Professional Licensure Service (eLicense Ohio) service & teams. Requires extensive knowledge of information technology, business systems analysis & design, requirements analysis. Extensive knowledge of the boards & commissions, professional & occupational licensing, li-censure processes is preferred but not required. This position is a lead worker who may also be responsible for delegating & overseeing the activities of peer & lower-level Business Process Analysts, contract Business Analysts & other staff assigned to the service areas & operations. Job duties include: Independently working &/or leading a team of peer & lower-level Business Process Analysts, contract Business Analysts, or other staff: Capture, Document & Analyze Requirements: Gathers & analyzes information from stakeholders, business owners, customers, & management for implementation of eLicense Ohio &/or other IT solutions as needed. Identifies, documents, & analyzes business requirements. Creates business process flows & flowcharts. Reviews & analyzes technical solutions (functional & technical design documents) for business fit. Prepares &/or reviews final requirements documentation for System Integrator &/or Managed Services Provider developers. Enhancement & Incident Prioritization: Validates completeness & accuracy of tickets, gathering relevant facts & details to triage & prioritize customer enhancement & incident tickets. Reviews & categorizes tickets as incident or enhancement & provides evidence to support categorization as needed. Customer & User Engagement: Establishes & maintains effective working relationships with licensing agencies, boards, & commissions utilizing the solutions; considers, evaluates, & provides advice to users regarding options, cost, feasibility, & time to completion for solution enhancements &/or projects. Provides support & training to new & existing customer agency users. Conducts demonstrations for current & prospective customers & stakeholders. Release Management & Coordination: Coordinates release activities with stakeholders, management & operations team. Coordinates stake-holder acceptance testing, managing stakeholder expectations, setting schedules, documenting & communicating results to ensure successful releases. Creates test plans & executes test cases & documents & communicates results. Interacts with stakeholders to assess feedback & measure the acceptance of delivered solutions. Administrative & Other Functions: Performs administrative functions including but not limited to planning, scheduling, & reporting on projects & activities for the service areas. Follows & researches pro-posed legislation to assess & determine potential impacts. Identifies opportunities for Enterprise Shared Solutions (ESS) to align & add value to DAS solutions, services, & operations. Solicits & coordinates with team members & stakeholders to develop service strategy & plans for current & future functionality. Other administrative functions as needed.

Requirements

60 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
equivalent of minimum class qualifications for employment noted above.
Information Technology
Business systems analysis
Oral & written communication tools & techniques
Customer support & personal ser-vice
Project management & lifecycle methodologies
Requirements capture, documentation, & analysis
Business process modeling methods & techniques
Technical writing & documentation practices
Extensive knowledge & understanding of professional & occupational licensing & licensure processes.
Understanding of boards & commission’s structure & functions
Salesforce platform
Salesforce configuration - page layouts, creating objects, adding fields, security.
Document Management concepts
User training & development
Salesforce platform
Salesforce reporting framework
Updating Salesforce roles/user profiles
Creating & modifying document templates
Reading comprehension
Assuring quality
Identifying & specifying business requirements
Operation analysis
Time management
Facilitating meetings
Troubleshooting
Critical thinking
Complex problem solving
Use of use of personal computer & associated hardware/software
Define problems
Collect data
Establish facts & draw valid conclusions
Prepare meaningful, accurate, & concise reports
Stay abreast of current technologies in area of IT assigned
Communicate effectively
Manage multiple demands or tasks on projects

Responsibilities

Capture, Document & Analyze Requirements: Gathers & analyzes information from stakeholders, business owners, customers, & management for implementation of eLicense Ohio &/or other IT solutions as needed. Identifies, documents, & analyzes business requirements. Creates business process flows & flowcharts. Reviews & analyzes technical solutions (functional & technical design documents) for business fit. Prepares &/or reviews final requirements documentation for System Integrator &/or Managed Services Provider developers.
Enhancement & Incident Prioritization: Validates completeness & accuracy of tickets, gathering relevant facts & details to triage & prioritize customer enhancement & incident tickets. Reviews & categorizes tickets as incident or enhancement & provides evidence to support categorization as needed.
Customer & User Engagement: Establishes & maintains effective working relationships with licensing agencies, boards, & commissions utilizing the solutions; considers, evaluates, & provides advice to users regarding options, cost, feasibility, & time to completion for solution enhancements &/or projects. Provides support & training to new & existing customer agency users. Conducts demonstrations for current & prospective customers & stakeholders.
Release Management & Coordination: Coordinates release activities with stakeholders, management & operations team. Coordinates stake-holder acceptance testing, managing stakeholder expectations, setting schedules, documenting & communicating results to ensure successful releases. Creates test plans & executes test cases & documents & communicates results. Interacts with stakeholders to assess feedback & measure the acceptance of delivered solutions.
Administrative & Other Functions: Performs administrative functions including but not limited to planning, scheduling, & reporting on projects & activities for the service areas. Follows & researches pro-posed legislation to assess & determine potential impacts. Identifies opportunities for Enterprise Shared Solutions (ESS) to align & add value to DAS solutions, services, & operations. Solicits & coordinates with team members & stakeholders to develop service strategy & plans for current & future functionality. Other administrative functions as needed.

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