Business Process Analyst

NCR Atleos•Frisco, TX

About The Position

The Business Process Analyst for the Data Management department leads unique, often temporary initiatives, managing scheduling, administrative tasks, cross-functional communication, and progress tracking. This role combines project coordination with process optimization responsibilities —evaluating products, systems, and workflows to ensure compliance with quality standards, identifying defects, and driving continuous improvement. Key functions include analyzing business processes, identifying inefficiencies, mapping workflows, gathering data, and collaborating with stakeholders to implement solutions and new technologies. The analyst will conduct process audits, develop documentation, train staff, and monitor performance metrics to enhance efficiency, productivity, and cost-effectiveness, ensuring alignment with organizational goals. Success in this position requires exceptional organizational, communication, and leadership skills to coordinate teams and maintain strong stakeholder relationships. A background in a monitoring center to understand workflows, ATM functionality, fault mapping, agent struggles and reporting would be a plus.

Requirements

Technical & Analytical: Strong analytical and problem-solving skills. Ability to research, analyze complex information, and generate solutions.
Soft Skills: Meticulous attention to detail. Excellent written and verbal communication skills for collaboration and reporting. Ability to work independently and in a team environment. Adaptability and ability to work under pressure and meet tight deadlines.
Organizational & Leadership: Effective time management and prioritization of multiple tasks. Ability to guide teams, motivate participants, and facilitate collaboration.
Personal Attributes: Proactive, organized, detail-oriented, self-directed, collaborative, adaptable, strong communicator, and excellent time management.

Nice To Haves

A background in a monitoring center to understand workflows, ATM functionality, fault mapping, agent struggles and reporting would be a plus.

Responsibilities

Testing & Quality Assurance: Design, develop, and execute comprehensive test plans and test cases (manual and/or automated) to assess product functionality, performance, reliability, and security. Identify, document, and report software bugs, errors, or process deviations.
Collaboration & Communication: Work closely with development teams and stakeholders to troubleshoot issues, verify bug fixes, and ensure timely resolution. Act as a liaison between departments (e.g., sales, production, external partners) and provide regular status updates.
Continuous Improvement: Recommend, implement, and monitor preventative and corrective actions. Suggest enhancements to existing processes and methodologies.
Documentation: Create and maintain detailed documentation of new processes and operational activities.
Scheduling & Coordination: Organize and attend stakeholder and team meetings, document decisions, and distribute meeting minutes. Manage logistics for special projects, delegate tasks, and organize resources.
Problem-Solving: Identify issues, analyze solutions, and escalate blockers as needed. Address operational issues, resolve conflicts, and find efficient solutions.