Business Process Analyst

Royal Credit Union•Eau Claire, WI

10h

About The Position

Do you enjoy turning complex processes into clear, efficient solutions while keeping the Member experience front and center? Become a Business Process Analyst at Royal Credit Union! In this role, you’ll evaluate and improve business processes, translate business needs into functional system requirements, and lead meaningful projects that help our teams work smarter and better serve our Members. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Requirements

Bachelor’s Degree or the equivalent in experience in business administration, business analytics or similar field.
Two (2) years analytical and problem solving experience
Must be bondable

Nice To Haves

One (1) year process design, development, and facilitation experience
Process Improvement certification
Strong analytical and problem-solving abilities, including gathering, interpreting, and synthesizing data to evaluate and improve business processes while driving standardization and consistency.
Proficiency in process improvement and project management methodologies, with the ability to manage moderately complex projects, prioritize competing demands, and meet deadlines in a high-volume environment.
Excellent written, verbal, and presentation skills, with the ability to communicate clearly with team members, leaders, and vendors and document processes, procedures, and business requirements.
Demonstrated ability to lead and support change initiatives, facilitate process improvement efforts, resolve issues, and maintain composure in high-stress situations.
Solid technical aptitude, including working knowledge of enterprise business systems, Microsoft Office products, digital tools, and data analysis or process automation technologies, while maintaining confidentiality and data privacy.

Responsibilities

To evaluate, design, and continuously improve business processes with a Member-first focus.
This includes researching and analyzing data in support of business functions, process knowledge, and system requirements.
The analyst translates business requirements into functional system requirements for appropriate implementation.
Serve multiple business units across the organization by leading assigned projects and process improvements, and managing assigned project tasks and escalated support tasks; maintaining focus on Member and team member experience and alignment with business strategy.

Benefits

Royal is proud to take care of our team members and their families!
In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

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