Business Process Reengineering (BPR) Business Analyst

Data-Core System, Inc.•Middletown, PA

8d•Hybrid

About The Position

Data-Core Systems, Inc.is a provider of information technology, consulting, and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities, and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit https://datacoresystems.com/. Our client is a roadway system and as a part of their digital transformation they are implementing a solution based on SAP BRIM & Microsoft Dynamics CE. Data-Core Systems Inc. is seeking an Business Process Reengineering (BPR) Business Analyst to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have an opportunity to work with other SME consultants from our existing team.

Requirements

Minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.
Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
Demonstrated experience as a Business Analyst, on projects of various size and subject matter within the government/public sector, ideally in at least 3, or more, of the Technical Areas noted above.
Strong understanding of software development lifecycle (SDLC) and agile methodologies.
Proficiency in business analysis tools and techniques.
Enterprise Business Solutions, specifically financial systems projects.
ITIL / ITSM practices and methodologies.
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or additional experience as determined suitable by the Client.
Equivalent combination of education and/or experience may be accepted.

Nice To Haves

Familiarity with project management tools (e.g., MS Project).
Microsoft CE CRM experience is preferred, but experience with any modern CRM will be considered.
Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.

Responsibilities

Perform Business Analyst duties for the planning and requirement gathering phases of this project.
Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS focusing mainly on the financial posting, payments, refunds, and financial reconciliations processes.
Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.
Anticipate the direction of the client business areas and recommend new processes or opportunities that will support the UBOS objectives.
Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.
Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.
Exhibit experience visually modeling the information obtained during elicitation meetings.
Conduct feasibility studies and analyze existing systems to identify areas for improvement.
Identify and define KPIs including business rules, ownership, data sources and optimal visualization.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Complete projects consistent with the client and PMO guidelines.
Develop and execute test Scenarios, Scripts, and plans to ensure solutions meet business requirements.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Reporting - All aspects related to tolling and non-tolling reporting or any / all system and customer and related functions for internal and external users of the system.
Transaction Processing - All aspects related to the client customers traveling on clients roadways, Clients customers traveling on other agency roadways, and other agency customer traveling on Clients roadways and assessing the correct fees for each. Non-tolling activities (permits, disabled vehicles, etc.) are also included.
Billing & Invoicing - All aspects related to the correct fiscal accounting of all transactions processed.
Collections & Toll Enforcement - All aspects related to customers not properly addressing billing and invoicing responsibilities.
Financial Posting & Reconciliation - All aspects related to ensuring the accounting of all billing and invoicing and all fiscal related matters is properly addressed.
Payments - All aspects related to defining and ultimately working to support the development of all payment solution options available to the customers to make payments via any / all of channels.
Customer Relationship Management (CRM) - UBOS utilized a Microsoft Customer Engagement based CRM, including customer portal. UBOS customer service agents use the CRM to engage with customers while customers can use other channels, portal, mobile app, chatbot, IVR, etc. to self-service. Microsoft CE CRM experience is preferred, but experience with any modern CRM will be considered.
SAP S4 HANA - The fiscal general ledger is SAP S4 HANA. Modules in use include BRIM, FICA, Convergent Mediation, and Analytics Cloud. Experience with SAP and in particular the noted modules is preferred but experience with any modern ERP will be considered.
Data Migration - Data Export, Transformation, and Loading (ETL) is a significant component of UBOS. Data must be migrated from several current systems into the UBOS at multiple phases of the UBOS project to support testing and ultimately go live events. Data migration experience is required for some of the Technical Business Analyst positions.