Business Process Specialist

GREEN CIRCLE GROWERS INC • Oberlin, OH

1d

About The Position

The Business Process Specialist supports the Business Solutions team in documenting, analyzing, and improving operational processes across the organization. This role focuses on process mapping, ERP workflow support, documentation standardization, and assisting with continuous improvement initiatives. This position partners with Business Process Owners, IT, and functional teams to ensure processes are clearly defined, optimized, and aligned with system capabilities.

Requirements

• Bachelor’s Degree in Business, Operations, Supply Chain, or related field or equivalent experience
• 3–5+ years of experience in business process documentation and operational process improvement
• Experience mapping processes and writing SOPs
• Analytical mindset with attention to detail
• Strong communication skills across functional teams

Nice To Haves

• Experience in operations, distribution, or order-to-cash in a similar industry preferred
• Experience with ERP systems (Microsoft, SAP, Oracle, etc.), with experience in ERP implementation preferred
• Familiarity with Lean principles, Lean Green Belt preferred
• Strong experience with the Microsoft Office Suite, including Project, Outlook, Word, PowerPoint, Excel, Project, Visio, and various analysis tools

Responsibilities

• Process Documentation & Analysis • Document current-state and future-state processes using tools such as SIPOC, process flows, and work instructions
• Assist in identifying process gaps and improvement opportunities
• Support cross-functional workshops to gather process requirements
• Maintain process documentation repository and ensure version control ERP & Systems Support • Work with IT and business stakeholders to document ERP functional requirements
• Support testing of ERP changes and enhancements
• Assist with end-to-end solution validation and post-go-live follow-up
• Maintain understanding of ERP workflows and business system functionality Continuous Improvement Support • Support Lean or Kaizen events through data collection, documentation, and follow-up
• Track improvement initiatives and report progress metrics
• Assist in developing standard operating procedures (SOPs)
• Support compliance validation of documented processes Metrics & Reporting • Help establish and maintain operational dashboards
• Monitor process performance metrics and identify trends
• Support data analysis for improvement initiatives Change Support • Assist in training material development
• Support communication plans for process updates
• Partner with leadership to reinforce adoption of new processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level