Business Relationship Support Representative (Dedicated Team)

Wells Fargo•Minneapolis, MN

1d•$24 - $31•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Representative within Global Payments and Liquidity (GPL) as part of Enterprise Functions. This role supports a dedicated portfolio of business clients and partners closely with Business Client Managers to deliver consistent, high‑quality service. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Provide day‑to‑day support for a defined portfolio of business customers Partner with Business Client Managers to maintain and support client relationships Contribute to the overall customer experience by resolving service‑related inquiries and issues Assist with financial statement analysis for non‑complex relationships Support decision‑making related to customer requests, risk considerations, and account servicing Evaluate profitability and risk within an assigned portfolio and support associated risk management activities Collaborate with peers, colleagues, and leaders to resolve issues and achieve business objectives Interact with internal partners across functions to ensure timely and accurate service delivery Receive guidance from leaders while exercising independent judgment within established policies and procedures Develop and apply knowledge of applicable systems, processes, compliance requirements, and Treasury Management products

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Nice To Haves

1+ year of Treasury Management product knowledge or related experience
Commercial credit card experience
Customer service experience within Wells Fargo channels (Contact Center, Digital, or Store)
Call center customer service experience within the financial services industry
Demonstrated ability to provide high‑quality customer service and build effective customer relationships
Strong problem analysis and resolution skills
Ability to navigate multiple computer systems and applications, utilizing search tools to locate information efficiently
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, prioritization, and multi‑tasking skills
Ability to work effectively in a team‑oriented, fast‑paced, and deadline‑driven environment
Flexibility and adaptability when partnering across organizational levels
Proficient PC skills with the ability to learn new systems quickly

Responsibilities

Provide day‑to‑day support for a defined portfolio of business customers
Partner with Business Client Managers to maintain and support client relationships
Contribute to the overall customer experience by resolving service‑related inquiries and issues
Assist with financial statement analysis for non‑complex relationships
Support decision‑making related to customer requests, risk considerations, and account servicing
Evaluate profitability and risk within an assigned portfolio and support associated risk management activities
Collaborate with peers, colleagues, and leaders to resolve issues and achieve business objectives
Interact with internal partners across functions to ensure timely and accurate service delivery